Zoom Contact Centre Sales Specialist - DACH

What you can expect

Zoom is looking for an Account Executive with experience in Contact Center/CX sales, to sell our Zoom Customer Experience Platform in Germany. You will partner with account executives and Zoom channel partners to prospect new opportunities, increasing sales funnel and drive sales execution plans. This role will support teams selling CX solutions into companies across all sectors in Germany.

About the Team

The Zoom CX sales team grows awareness, adoption, and deployment of Zoom Contact Center, Zoom Virtual Agent, and Zoom Workforce
Engagement Management capabilities across Zoom customers.

You will also be a passionate market evangelist within Zoom customers and customer prospects framing our proposition around desired customer outcomes. Your overarching mission will be to help customers re-imagine their customer and agent experiences. The team builds on Zoom
infrastructure and introduce how customer and agent journeys are made better when leveraging AI to provide personalized, prescriptive, and proactive experiences

What we’re looking for

• Qualify leads and perform needs assessment, engaging technical resources

• Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews

• Have a proactive, outbound approach to attract new customers and generate CX conversations

• Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns

• Partner with Zoom Account Executives to upsell current customers and assist in closing potential customers

• Experience with business account, territory planning and delivering commercial models to our customers

• Develop go to market co-sell strategy (internal Zoom, alliance partner & channel partners)

• Partner with Product/Engineering on Contact Center integrations & roadmap requirements

• Fluent in written and spoken German to a native speaker standard.
  
   

  ZCC Vertriebsspezialist Deutschland

  Was du erwarten kannst

  Zoom sucht einen Account Executive mit Erfahrung im Contact Center/CX-Vertrieb, um unsere Zoom Customer Experience Platform in Deutschland zu verkaufen. Sie arbeiten mit Kundenbetreuern und Zoom-Channel-Partnern zusammen, um neue Geschäftschancen zu erkennen, den Vertriebstrichter zu erhöhen und die Pläne zur Verkaufsabwicklung voranzutreiben. In dieser Rolle werden Teams unterstützt, die CX-Lösungen an Unternehmen aller Branchen in Deutschland verkaufen.

  Über das Team

  Das Zoom CX-Vertriebsteam macht Zoom Contact Center, Zoom Virtual Agent und Zoom Workforce bekannter, akzeptabler und einsatzbereiter
  Engagement-Management-Funktionen für alle Zoom-Kunden.
  
  Sie werden auch ein leidenschaftlicher Marktreferist für Zoom-Kunden und potenzielle Kunden sein und unser Angebot auf die gewünschten Kundenergebnisse ausrichten. Ihre übergeordnete Mission wird es sein, Kunden dabei zu helfen, ihre Kunden- und Agentenerlebnisse neu zu gestalten. Das Team baut auf Zoom auf
  Infrastruktur bereitstellen und vorstellen, wie die Kunden- und Agentenerfahrungen verbessert werden, wenn KI genutzt wird, um personalisierte, präskriptive und proaktive Erlebnisse zu bieten.
   

  Wonach wir suchen

• Qualifizieren Sie Leads und führen Sie eine Bedarfsermittlung durch, indem Sie technische Ressourcen einbeziehen

• Erstellen, liefern und verwalten Sie Kundenpräsentationen und Angebote und koordinieren Sie vierteljährliche Geschäftsberichte

• Verfolgen Sie einen proaktiven Outbound-Ansatz, um neue Kunden zu gewinnen und CX-Konversationen zu generieren

• Entwickeln und pflegen Sie das Geschäft mit bestehenden Konten, verwalten Sie große, komplexe Verkaufssituationen und Verkaufskampagnen

• Arbeiten Sie mit Zoom Account Executives zusammen, um aktuelle Kunden weiterzuverkaufen und potenzielle Kunden zu gewinnen

• Erfahrung mit Geschäftskonten, Gebietsplanung und der Bereitstellung von Geschäftsmodellen für unsere Kunden

• Entwickeln Sie eine Go-to-Market-Co-Sell-Strategie (interner Zoom, Allianzpartner und Vertriebspartner)

• Arbeiten Sie bei Contact Center-Integrationen und Roadmap-Anforderungen mit Produkten/Ingenieuren zusammen

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.