Solutions Engineer (Based In Tokyo)

What you can expect

As a Solution Engineer at Zoom, you will report to the SE Manager in Japan and advocate for customers. Your responsibilities include providing product development recommendations, supporting the Channel Account manager, and translating technical requirements. You will test customer environments and promote Zoom's architectural advantages to drive customer demand, contributing to customer happiness and the success of Zoom's Communication platform.

About the Team

At Zoom, we support a diverse range of customers and partners in bringing cutting-edge communication and collaboration solutions to their organizations. Our goal is to orchestrate strategic, collaborative, and customer-focused discussions and experiences that highlight what's possible with Zoom.

What we’re looking for

• 3+ years of technical experience in Collaboration technologies/a customer facing technical role

• Have Knowledge of Zoom platform (Chat, Meetings, Video, Phone, Marketplace/API)

• Have Voice & Network knowledge, SaaS experience is nice to have

• Have Business Level Japanese/English (English: nice to have)

• Have strong business acumen and executive presence, able to position Zoom Communication platform end-to-end

• Have to experience to work cohesively with customers, Zoom Account Team, and Zoom Partners

• Have Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent

ソリューションエンジニア（東京）

職務内容
Zoomのソリューションエンジニアとして、日本にいるSEマネージャーに報告しながらお客様をサポートします。製品開発提案、チャネルアカウントマネージャーのサポート、技術要件の翻訳等を担当します。お客様の使用環境をテストし、Zoomアーキテクチャの優位性をアピールしながら需要を促進し、お客様の満足度向上とZoomコミュニケーションプラットフォームの事業成功に貢献いただきます。今回は特に、チャネルパートナー様と共にお客様にZoomの革新的なコミュニケーションソリューションを設計することを期待されます。（Zoomソリューションのデモや概念実証支援、ソリューションおよびアーキテクチャの設計と販売支援、リセラー・ディストリビューターパートナー様との関係構築と維持等）

チームについて
Zoomでは、最先端のコミュニケーションおよびコラボレーションソリューションを提供している様々なお客様やパートナーをサポートしています。私たちの目標は、戦略的、協力的、かつ顧客重視のディスカッションと体験を組織化し、Zoom製品により実現可能な世界を明らかにすることです。

必要要件

• コラボレーション技術における3年以上の技術経験/対顧客の業務経験 (テクニカルな領域でカスタマーフェイシングする職）

• ビジネスレベルの日本語/英語力

　　　日本語: ビジネスレベル以上/英語：ビジネスレベルの読解力（会話は尚可）
　　　*英語で会話ができると活躍の場は広がります。英語でも積極的にコミュニケーションを取る姿勢のある方を募集しています。

• Zoom Communicationプラットフォームをエンド・ツー・エンドで位置づけることができる高いビジネスセンスとエグゼクティブプレゼンスをお持ちの方。

• Zoomプラットフォーム（チャット、ミーティング、ビデオ、電話、マーケットプレイス/API）の知識をお持ちの方

• 理学士(BS)/工学学士(BE)または同等の学歴をお持ちの方

歓迎要件

• パートナー様とのソリューション構築経験

• 音声とネットワークの知識、SaaSの経験、API業務使用、提案経験、クラウドPBXの提案/運用経験

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.