Onboarding Project Manager - Workvivo

*** This position is not approved for sponsorship ***

What you can expect

As an Onboarding Project Manager, your purpose is to partner with diverse organizations world wide to enhance their internal communication and employee engagement. The primary goal is to guide customers throughout the Onboarding Journey - collaborating on tasks like goal setting, platform setup, product training & change management. Join our mission to create happier, more connected workplaces.

About the Team

Workvivo’s Onboarding Project Team is a group of world-class Implementation experts that partner up with all of our Workvivo Customers. The team guide them through our tried & tested onboarding methodology. Our main focus is to upskill project teams on best-in-class features, and sharing our best practices. We also support customers through change management, making sure their launch is a huge success. There is no better feeling!!

Responsibilities

• Standardizing project delivery that makes our service scalable and efficient without compromising on customer satisfaction or quality

• Achieving key metrics such as: customer satisfaction & on-time delivery

• Partnering with key internal stakeholders in Customer Success, Product, Engineering and Support to deliver a unified experience to all customers

• Understanding customer’s desired business outcomes, developing key performance indicators (KPIs) and working with internal stakeholders to exceed these

What we’re looking for

• Able to speak/converse in Spanish or Portuguese

• Able to work a hybrid schedule from our San Jose or Denver locations

• Experience in a customer facing role

• Experience using software project implementation techniques and approaches

• Experience proactively managing multiple customer projects within scope and schedule

• Experience delivering high customer satisfaction with every interaction

• Experience delivering training workshops and presentations in person and by video conferencing

• Experience collaborating with key stakeholders internally across Customer Success, Product, Engineering and Support

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.