Manager, Data Center Operations

Responsibilities

• Lead a team overseeing a fast pace 24x7x365 operations of Zoom global data center footprint (30+ colocation facilities spanning across North America, APAC, EU, and LATAM)
• Align with internal teams such as carrier operations, project management, network engineering, system administration, and external vendors to maintain stability and ensure optimum operation of all global data center facilities.
• Develop and define best practices for data center operation framework, process and policies, data center operating runbook.
• Align with key internal teams (NOC, Network Engineering, Systems Administration, etc.) to define and develop monitoring tools and escalation procedures.
• Collaborate with Carrier and Cost Operations Analysts to develop and generate monthly operations performance metrics and KPI for Engineering Operations leaders.
• Lead QBRs and Annual Reviews to ensure colocation partners are delivering services as promised and performing to Zoom’s expectations.
• Joint effort with the DC Capacity Planner Manager to collaborate with management, business stakeholders and analytic team to develop and drive data center forecast and capacity planning.
• Collaborate with design team and project management team to commissioning for new and retrofitted data centers, and manage decommission of colocation facilities.
• Act as administrator managing data center access controls and perform the required monthly, quarterly and year-end ZfG and SOX compliance auditing.
• Establish and maintain working relationships with global carriers, colocation providers, and VARs.
• Conduct weekly meetings with direct reports to provide feedback and assist in addressing concerns and removing roadblocks
• Mentor, guide and develop career path plans for direct reports
• Research new designs, materials, and construction methods for data center equipment and related components, including site and building - maintaining continual improvements.
• Act as an escalation point and provide support on an as-needed basis to data center related emergencies

Skills/Qualifications:

• Bachelor's degree in Computer Science, Engineering or related field.
• Proven Experience working in a 24x7x365 critical operations environment.
• Strong Technical experience with particular focus on: compute hardware and operating systems, physical and logical capacity planning, data center cooling and electrical management, asset management, fiber and network technology, data center construction and but not limited to telecom provisioning.
• 7+ years of data center operations experience, in a large-scale data center environment.
• 7+ years Experience with Network Deployments and Circuit Provisioning
• 7+ years Experience with campus and enterprise networks and compute hardware 
• Demonstrate fundamental understanding and ability to script using commonly used languages.
• Experience in conflict resolution management
• Must be goal-oriented, highly motivated and able to work under minimal direction in a multi-functional environment at detailed levels
• Experience with low voltage cabling in a Data Center or high-density campus environment.
• Must have experience managing global carriers to provision and deliver IPT, P-to-P private link, SIP Trunk/MPLS, dark fiber, metro/cross-connect, inter-campus connectivity, etc. 
• Must be a strong communicator and demonstrate ability to interact, influence and communicate at various levels of the organization
• Effective decision-maker - balance risks and benefits impacting Zoom and its Engineering Operations organization.
• Fundamental understanding of project management framework, demonstrate working experience in general project management, and ability to elaborate on project lifecycle.
• Data Certifications would be a PLUS (RCDD, CDCDP, etc.).

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.