Machine Learning Engineer

What you can expect

Be part of a team whose focus is to solve cutting edge AI problems and implementation that constantly advance the state-of-the-art. You will be working across various AI/LLM areas including GenAI, and other interesting challenges that are stimulating at Zoom's scale. Will work on LLM applications/integration and tuning for the Zoom major products.

About the Team

With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovative communication solutions. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure. The team continues to push the boundaries of communication technology, bringing people together regardless of their physical distance.

Responsibilities

• Evaluating Artificial Intelligence function. LLM prompt engineering.

• Supporting AI model optimization.

• Building and deploying state of the art GenAI use cases.

• Building pipelines to consume the various data source for AI services.

• Building metrics, dashboards to measure both AI and system performance.

• Working closely with the research teams to build required tools and services to make them productive.

• Working closely with the product and operations teams to integrate ML services seamlessly into the products.

• Working closely with the product and operations teams to integrate ML services seamlessly into the products.

• Working closely with various teams on data acquisition, cleanup and related tooling.

What we're looking for

• Have a relevant expertise in Computer Science, Artificial Intelligence, Machine Learning, or related STEM field.

• Have 5+ years work experience.

• Have coding skills in Python, C/C++, or Java.

• Experience with LLM tuning, prompt engineering.

• Experience with one or more of the following: Natural Language Processing, text understanding, classification, ranking systems or similar.

• Have a solid comprehension of AI concepts, algorithms, and frameworks (e.g. TensorFlow, PyTorch).

• Have knowledge about software development best practices and version control systems (e.g. Git).

• Have troubleshooting and debugging skills.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information

About Us

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.