Lead Product Designer - Zoom Chat

Lead Product Designer - Zoom Chat

About The Team

Zoom Workplace is an AI-powered collaboration platform that transforms how teams work by seamlessly integrating communication, productivity, and engagement tools into a single experience. At its core is Zoom Team Chat—the central hub for both real-time and asynchronous collaboration, connecting users effortlessly across the Workplace ecosystem.

Our design team operates like a studio—built on trust, collaboration, and a shared commitment to each other’s success. We openly share work, explore ideas critically, and provide constructive feedback. We’re looking for designers who not only create exceptional experiences but also advocate for their decisions. They should be able to articulate their vision clearly and push back when it matters.

If you're ready to shape the future of digital collaboration for millions, let’s build it together!

What You Can Expect

We’re searching for an exceptional Lead Product Designer who is passionate about collaboration, messaging, and social tools—along with an interest in AI’s role in communication.

You'll bring expertise in these or related areas to shape a more intuitive, powerful, and AI-enhanced chat experience. As messaging evolves, you’ll design seamless interactions that prioritize usability, visual polish, and AI-driven innovation—creating fast, intuitive, and engaging experiences across desktop and mobile.

This role is ideal for a designer who embraces complexity but transforms it into clarity, simplicity, and joy. You'll turn intricate workflows into intuitive, human-centered experiences that make it easier for people to connect, communicate, and collaborate.

Responsibilities

• Designing Brilliance – Lead and define feature upgrades and usability improvements that enhance how messaging features empower connection and productivity. Every design decision matters!

• Collaborating & Inspiring – Work closely with product managers, engineers, and designers to push the boundaries of messaging, ensuring seamless and engaging interactions.

• Raising the Bar – Elevate Zoom Team Chat into a best-in-class messaging and collaboration experience through exceptional visual and interaction design.

• Hands-On in Figma – Craft and prototype chat interactions, message threads, and AI-driven enhancements that make communication effortless across devices.

• Advocating for Users – Champion user-centered design, balancing simplicity and modern capabilities to create intuitive, high-impact experiences.

• Being a Creative Collaborator – Work with design teams across Zoom to refine, innovate, and ensure a cohesive experience across the entire Zoom Workplace ecosystem.

What We’re Looking For

• Have 9+ years in user-centered design, with a deep focus on messaging, collaboration, or social tools and a track record of crafting seamless, engaging interactions.

• Possess proven ability to design for desktop and mobile, ensuring a frictionless experience across devices.

• Demonstrate confidence to question, inspire, and influence, driving cross-functional teams toward world-class user experiences in fast-moving, opinionated environments.

• Have expertise in Figma skills for designing, prototyping, and refining intuitive chat and messaging interactions.

• Possess solid ability to articulate design decisions clearly, advocating for users while navigating complexity with product, engineering, and executive teams.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.