Head of Total Rewards and People Services

Head of Total Rewards and People Services

 Zoom is seeking a Head of Total Rewards and People Services to lead its compensation, benefits and shared services teams. The role is responsible for managing the design and implementation of innovative, best-in-class rewards strategies to attract and retain top talent. You will report to the Chief People Officer and be a key member of the People & Culture leadership team, collaborating to develop a talent strategy that helps drive the company’s success.

As a functional expert in global total rewards strategies, you will be responsible for broad-based and executive compensation, short—and long-term incentives, salary and hourly reviews, health, welfare, savings, and pension plans. You will work closely with internal functions (Finance, Sales Ops, IT, etc.) and external partners/vendors to deliver consistent, scalable, and effective creative and market-sensitive Total Rewards strategies. This role will also involve presenting materials to the board's compensation committee.

An ideal candidate will be hands-on and enjoy getting into the details to ensure our programs have a clearly aligned and articulated philosophy, end-to-end process design, and flawless execution. They will use a proactive and strategic approach to ensure that rewards are competitive, drive results, align with company culture, and are understood and valued by employees. 

Responsibilities

• Develop and execute a competitive and comprehensive Global Total Rewards strategy designed to attract and retain world-class talent in a competitive environment and ever-changing economic landscape.

• Design and implement global compensation and benefits strategies and programs that align with enterprise goals and priorities.

• Leverage knowledge of market conditions and competitive talent landscape to design tailored strategies for compensation for key talent segments. Direct job analysis, evaluation, market pricing and salary survey initiatives openly and transparently.

• Partner closely with Talent partners in the development of key frameworks, including – promotion guidelines, career ladders, levelling criteria/frameworks

• Lead the development of overall compensation strategy, including global programs and long-term incentive design.

• Effectively manage compensation programs in a geographically dispersed and partially remote workforce. Proactively predict markets and differing compensation strategies in various geographies.

• Ensure compliance with applicable regulations both in the U.S. and internationally, collaborating with internal groups.

• Partner with outside experts, including consultants, carriers, third-party administrators, and outside counsel, for matters such as benchmarking, plan design, coverage, renewals, and communications. Note that this includes oversight and governance of third-party service providers to ensure company needs are met, they’re delivering according to expectations, and we’re managing spend effectively.

• Develop comprehensive and integrated communication strategies that drive awareness, adoption, and understanding of our programs.

• Serve as functional business owner for Total Rewards, guiding all prioritization decisions related to our systems and technology implementations and enhancements.

• Partner with Talent Acquisition to ensure that the materials/collateral used for recruiting are competitive and drive our employee value proposition.

• Oversee the preparation of the annual benefits budget and periodic forecasts.

• Drive thought leadership to address current and emerging compensation and benefits trends and issues. Bring the outside-in view, guiding our decision-making process.

• Lead the Total Rewards team, ensuring the ongoing development of direct reports. Provide constructive and timely performance feedback.

• Serve as an integral member of the People Experience leadership team to advise on programs impacting the organization as a whole and collaborate with HR business partners to understand and address the unique needs of various client groups; collaborate with colleagues in other key departments, including Finance, Legal, Payroll, Accounting, Tax, Equity Administration, and Corporate Communications (to name a few).

• Serve as an internal functional expert to our Compensation Committee, owning and driving our agenda relevant to key focus areas.

• Further develop and lead our PX Services team

• Ensure we have efficient and effective support for employee queries, requests and case management to ensure the best service is provided in a timely manner

• Deliver the latest technology-enabled solutions that enable self-service and leverage Zoom’s products and solutions for employee-facing use cases 

Leadership Competencies

• Operationally minded - Loves getting into the details and being a player-coach.  Enjoys doing individual contributor work (spreadsheets, presentations, their own research)

• Is a self starter, adaptable to shifting priorities and is no drama.  They get the work done and bring a pragmatic approach to problem-solving and solutions.

• Think Strategically - Knows what it takes to see the forest through the trees in a dynamic environment. Can develop relevant and sustainable solutions. Aligns the right resources to the task at hand; foresees and plans around obstacles.

• Innovate for Growth - Always thinking about how to make improvements; bold in implementing changes that map to business strategy. Proactive and deliberate

• Influence - Gains support from multiple stakeholders, even those with opposing views. Champions new ideas that require significant organisational change or beliefs.

• Develop Talent at all Levels - Plays an active role in evaluating existing teams and hiring new talent in rapidly growing business. Has a track record of building strong teams. Scales talent bench for the future. People you’ve coached are success stories.

• Lead & Adapt to Change - Thrives in a changing, dynamic environment and can drive operational efficiencies that map to changing needs.
   

Requirements

• Bachelor's degree or equivalent in business, human resources or related field

• 10+ years of progressively responsible experience in HR; 7+ years of experience in leading compensation and benefits teams.

• Advanced spreadsheets (can maintain complex spreadsheets) and PowerPoint (or Google Sheets and Slides) skills.

• Excellent communication skills (written and verbal).

• Knowledge of government regulations as they apply to benefit programs, compensation programs, company policies, and operations.

• Experience designing compensation and benefits programs, guidelines and processes and guiding strategy in these areas.

• Workday-specific, Tableau, ServiceNow, Qualtrics,  SAP, ERP experience preferred.

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations.

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.