Zoom Contact Center Sales Specialist - KSA

أخصائي مبيعات ZCC في المملكة العربية السعودية

ما يمكن أن تتوقعه

تبحث Zoom عن مسؤول حسابات لديه خبرة في الاتصال
مبيعات المركز/CX، لبيع منصة Zoom لتجربة العملاء في المملكة العربية السعودية. ستشارك مع المديرين التنفيذيين للحسابات وشركاء قناة Zoom لاستكشاف فرص جديدة وزيادة مسار المبيعات ودفع خطط تنفيذ المبيعات. سيدعم هذا الدور الفرق التي تبيع CX
حلول للشركات في جميع القطاعات داخل المنطقة الجنوبية من المملكة العربية السعودية.

حول الفريق

يعمل فريق مبيعات Zoom CX على زيادة الوعي واعتماد ونشر مركز اتصال Zoom ووكيل Zoom الافتراضي وZoom Workforce
إمكانات إدارة المشاركة عبر عملاء Zoom.

ستكون أيضًا مبشرًا شغوفًا بالسوق بين عملاء Zoom وآفاق العملاء الذين يؤطرون اقتراحنا حول نتائج العملاء المرجوة. ستكون مهمتك الشاملة هي مساعدة العملاء على إعادة تخيل تجارب العملاء والوكلاء. يعتمد الفريق على Zoom
البنية التحتية والتعريف بكيفية تحسين رحلات العملاء والوكلاء عند الاستفادة من الذكاء الاصطناعي لتوفير تجارب شخصية وتوجيهية واستباقية

ما نبحث عنه

• تأهيل العملاء المحتملين وإجراء تقييم الاحتياجات وإشراك الموارد الفنية
• إنشاء وتقديم وإدارة العروض التقديمية والمقترحات للعملاء وتنسيق مراجعات الأعمال الفصلية
• اتبع نهجًا استباقيًا وخارجيًا لجذب عملاء جدد وإنشاء محادثات CX
• تطوير الأعمال والحفاظ عليها ضمن الحسابات الحالية وإدارة حالات المبيعات الكبيرة والمعقدة وحملات المبيعات
• كن شريكًا مع مديري حسابات Zoom لزيادة مبيعات العملاء الحاليين والمساعدة في إغلاق العملاء المحتملين
• خبرة في حساب الأعمال وتخطيط الأراضي وتقديم النماذج التجارية لعملائنا
• تطوير استراتيجية البيع المشترك في السوق (Zoom الداخلي وشريك التحالف وشركاء القناة)
• كن شريكًا في المنتج/الهندسة بشأن تكامل مركز الاتصال ومتطلبات خارطة الطريق
   

  What you can expect

  Zoom is looking for an Account Executive with experience in Contact
  Center/CX sales, to sell our Zoom Customer Experience Platform in The Kingdom of Saudi Arabia. You will partner with account executives and Zoom channel partners to prospect new opportunities, increasing sales funnel and drive sales execution plans. This role will support teams selling CX
  solutions into companies across all sectors within the southern region of Saudi Arabia.

  About the Team

  The Zoom CX sales team grows awareness, adoption, and deployment of Zoom Contact Center, Zoom Virtual Agent, and Zoom Workforce
  Engagement Management capabilities across Zoom customers.
  
  You will also be a passionate market evangelist within Zoom customers and customer prospects framing our proposition around desired customer outcomes. Your overarching mission will be to help customers re-imagine their customer and agent experiences. The team builds on Zoom
  infrastructure and introduce how customer and agent journeys are made better when leveraging AI to provide personalized, prescriptive, and proactive experiences

  What we’re looking for

• Qualify leads and perform needs assessment, engaging technical resources

• Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews

• Have a proactive, outbound approach to attract new customers and generate CX conversations

• Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns

• Partner with Zoom Account Executives to upsell current customers and assist in closing potential customers

• Experience with business account, territory planning and delivering commercial models to our customers

• Develop go to market co-sell strategy (internal Zoom, alliance partner & channel partners)

• Partner with Product/Engineering on Contact Center integrations & roadmap requirements

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.