Workplace Coordinator, Customer Engagement (Tokyo Based)

What you can expect

The Zoom team is looking for a Workplace Coordinator to manage daily operations at the Tokyo Engagement Hub and provide virtual support across APAC. This role requires initiative, exceptional organizational skills, and adaptability to handle diverse responsibilities while prioritizing excellent service for customers, employees, and visitors. This role is based in Tokyo, and reports to the Manager in Amsterdam.

About the Team

The team is energetic, flexible, and collaborative, working together to deliver a high level of service to employees, customers, and visitors. They thrive in a growing environment and are committed to maintaining a positive workplace experience.

What we’re looking for

• Have 2+ years experience in workplaces, events, office management, or facilities roles, delivering top notch customer service and helping create a class employee experience daily

• Have fluent Japanese and English skills

• Be a self-starter, have skills to work independently, driving projects and tasks to completion with little directions

• Have experience with internal facility ticket systems and meeting

• Understand working in a hybrid environment, across geographies and

• Have responsive and skills to adapt to rapid-changing circumstances with passion and outgoing proactivity

• Showcase excellent organizational, interpersonal, analytical, written and oral communications

職務内容

Zoomでは、東京エンゲージメントハブの日常業務を管理し、APAC全域でバーチャルサポートを提供するワークプレイスコーディネーターを募集しています。この役割には、顧客、従業員、訪問者への優れたサービスを優先しながら、多様な責任を処理するためのイニシアチブ、卓越した組織力、適応力が求められます。この職務は東京を拠点とし、 アムステルダムにいるマネージャーの直属となります。

チームについて

チームはエネルギッシュで柔軟性があり、協力し合いながら、従業員、顧客、来訪者に高レベルのサービスを提供しています。成長し続ける環境で活躍し、ポジティブな職場体験の維持に努めています。

求めるご経験/スキル

• 職場、イベント、オフィス管理、施設業務において最低2年以上の経験を有し、一流のカスタマーサービスを提供し、従業員のクラス体験を日々創造することに貢献できる方。

• 流暢な日本語&英語のスキルをお持ちの方

• 組織化されたセルフスターターで、細かなDirectionがなくても業務を遂行できる方

• 社内の施設チケットシステムやミーティングの対応経験がある方

• 地域を超えたハイブリッドな環境での業務経験がある方

• 情熱と積極性を持ち、急速に変化する状況に適応できる方

• 優れた組織力、対人能力、分析力、文章力、口頭でのコミュニケーションスキルをお持ちの方

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.