Technical Project Engineer, Professional Services Organization, CX (ANZ)

What you can expect

Zoom is seeking a Technical Project Engineer for the Professional Services Organization (PSO). The Technical Project Engineer will be designing, implementing and supporting Customer Experience Products (CX). This role will be based in either Sydney or Melbourne.

About the Team

The Professional Services Organisation are responsible for managing the designing and deployment of Contact Center solutions.

What we’re looking for

• Have solid engineering experience performing technical gap analysis, creating requirements for large scale enterprises

• Have a Bachelor’s degree in CS, MIS or its equivalent and experience designing and implementing CX solutions.

• Experience of implementing chat Bots for Enterprise customer solutions

• Have experience with enterprise contact center solutions and enterprise telephony solutions, including integrations

• Have excellent experience with Contact Center best practices, process, and procedures for design, deployment, and support

• Have knowledge of deployments for SBCs, trunks, gateways

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.