Technical Account Engineer, Singapore(GovTech)

Technical Account Engineer, Singapore(GovTech)

What you can expect

As a Technical Account Engineer, you will provide dedicated technical support to assigned customers, owning and championing all reported issues. You will analyze problems using log analysis, tools, and troubleshooting methods. You will collaborate with client services, and sales for customer-specific activities or discussions. You will attend emergency war rooms to address high-priority service challenges. You will be stay updated on Zoom products and industry offering.

About the Team

The TAE team plays a crucial role in improving the customer experience within Zoom. The TAE team will support all of the issues for Zoom's Elite customers ranging from Zoom's most technically complex or sensitive support situations along with single user connection problems. This team Isolates and identifies problems and causes that directly affect these customer's usage of Zoom. The Technical Account Engineer will report to the Manager, Technical Account Services APAC.

What we’re looking for

• Have solid experience of customer-facing Tier 2 or Tier 3 level Technical Support experience.
• Have a solid understanding of IP Telephony, SIP or H323, and Audio/Video codecs
• Have an education background in Engineering/Computer Science/Technology, or equivalent work experience
• Be able to write technical documents (RFC, official documents of products, creating blog posts, etc.)
• Have general network knowledge (CCNA, CompTIA Network,etc.)
• Experience deploying .msi files and mass package creation and deployment
• Have previous IT Administration, Network Security and Group Policy experience

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.