Sr. Business Systems Analyst
Sales Support (SS)
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Sr. Business Systems Analyst
- R13863
- India
- Mumbai, Maharashtra, India
- Sales Support (SS)
- Full time
What you can expect
The successful candidate at Zoom will manage business systems and lead transformative projects within the Channel. They will drive key initiatives and contribute significantly to projects, requiring a proactive and strategic approach. The ideal candidate, with a deep understanding of business processes, will drive impactful change within the organization.
About the Team
Our team at Zoom is dedicated to supporting and optimizing essential Revenue and Channel systems and processes. As a Business Systems Analyst (BSA), you'll be joining a collaborative group of professionals focused on ensuring the efficiency of our systems & operations. We work closely together to analyze, improve, and maintain critical systems, enabling seamless operations and driving our business forward. Join us in shaping the future of Zoom's revenue and channel strategies.
Responsibilities
Owning and leading projects in a complex and fast-growing organization
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Managing project deliverables - negotiate timelines and deliverables with business stakeholders,
manage timelines and prioritize business expectations
Owning complete system enhancements, regression testing, oversight of change control process
Having keen interest on problem identification, prioritization, and impact analysis
Gathering requirements, BRD & FSD creation and approvals, solution design, implementation, test execution, issue triage and knowledge transfer activities. Establishing key metrics and communicating project progress, solutions, and risks.
Documenting process, training, and maintenance of existing and new systems
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Developing, optimizing or overhaul new and existing business processes through system
configurations or customizations
What we’re looking for
3+ years of experience analyzing business requirements, researching solutions, and driving system and process implementations
Have a Bachelor's diploma, ideally in Operations Management Information Systems or related.
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Experience navigating requirements across multiple IT systems and an understanding of IT
infrastructure
Have hands-on past experience with Salesforce.com
Be available outside of business operating hours for system deployments or bug fixes as needed
Have familiarity with CPQ, Billing, Revenue recognition systems and processes, Finance, Marketing, and other non Revenue team systems and processes
Experience creating BRD's, FSD's and obtaining impacted executive stakeholder approvals
- Experience with SaaS/UCaaS Enterprise systems and SaaS/UCaaS business operations
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.
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Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.
Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.
Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us.
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