Senior UX Manager

***This position is not approved for sponsorship***

What you can expect

As a Senior UX Manager, you will work with Product and Engineering partners to understand and analyze requirements & user jobs.  You will also explore and validate design solutions. You will serve as the Design Manager, reporting to the Sr. Design Manager for Zoom's Enterprise Communication Suite, which includes Zoom Phone, Zoom Contact Center, the Zoom Virtual Agent, and other communication products. Together we will seek to produce quality work in a fast paced environment, with satisfaction and joy.

About the Team

Zoom's enterprise communication customers range from large corporations to SMBs, including front line workers, sales teams, law firms, executives, agencies, schools, and sports teams. Each has a diverse set of needs, from complex call routing, AI-insights, in-call content derivation, to video, SMS, shared lines, in-field devices and more. Phone and Contact Center as a software service is a multi-billion dollar market. Zoom has quickly become the market leader and is looking for an experience design leader to join the team.

What we’re looking for

• Experience (10+) in user-centered design, ideally in an enterprise environment
• Experience in telephony systems and domain knowledge in UCaaS environment, especially cloud based calling systems and/or contact center scenarios.
• Experience serving as a Design Lead
• Experience managing people
• Experience building cross-functional partnerships and trust across a multidiscipline business
• Experience with interactive UX/UI design and methodologies
• Experience with Figma (our primary tool)
• Experience: Bachelor's or Master's in Computer Science, Information Systems, Data Science or a related field, or equivalent experience.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.