Senior Manager, Product Data & Analytics

What you can expect
We are looking for a Senior Manager with a deep engineering background in building data solutions, including data pipelines, advanced machine learning models, data products and visualizations. The ideal candidate needs to have experience with large software telemetry data sets.

You will be responsible for delivering data solutions that drive business transformations, working closely with product management and go-to-market teams. Reporting to the Global Head of Data & Analytics, you’ll lead the delivery of solutions leveraging Zoom product telemetry data. The role requires extensive leadership in software engineering, people management, and technical depth across a multi-stack cloud data ecosystem.

About the Team
The Data Team drives data-informed decision-making at Zoom, supporting product development with behavioral insights and helping go-to-market teams with risk and buying propensity scores. We aim to deliver better products and sales outcomes while ensuring compliance with privacy and regulatory requirements for millions of users globally.

What we’re looking for

• Have a Master’s or Bachelor’s degree in Computer Science or a related field

• Have 15+ years experience in various data roles across data engineering, ML Engineering and data analytics, ideally in SaaS companies. At least 5 to 7 years of leadership experience

• Possess excellent people management skills with proven track record of performance management

• Experience in building data products using data technologies like Snowflake, DBT, Python, Airflow, Kafka, Tableau, GraphDB, Notebooks etc

• Show expertise in data architecture, compliance, data security, and governance. Proven experience in developing and operating cloud-based data solutions

• Present effective communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

• Experience in delivering data solutions in Go-to-market domains is highly valued.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.