Salesforce Business Systems Analyst

Salesforce Business Systems Analyst

What you can expect

As a Business System Analyst at Zoom, you will manage operations, technical, sales, and pre-sales systems in a dynamic environment. Your role includes delivering data-driven insights, managing user acceptance testing (UAT), and documenting business requirements. You will monitor and improve operational performance, support Salesforce.com administration, and craft communications. Your adaptability and problem-solving skills will be key in driving significant changes in systems and processes.

About the Team

You will join a collaborative and strategic team dedicated to driving efficiency and scalability across Zoom's operations. The team is focused on leveraging data to make well-founded business decisions and improving systems and processes. Working alongside cross-functional teams, you will contribute to a positive and innovative environment that values clear communication, strategic thinking, and teamwork.

Responsibilities

• Delivering data-driven insights and analyses using diverse cross-functional data sources to support technical business decisions and recommendations.

• Applying business principles in User Acceptance Testing (UAT), conducting UAT, generating recommendations, and offering alternatives to enhance technical business performance.

• Identifying business and technical challenges and creating clear and concise documentation of business requirements.

• Monitoring operational and technical performance, proactively identifying opportunities for efficiency and system improvements.

• Developing and maintaining comprehensive process documentation and workflows.

• Supporting the administration and troubleshooting of Salesforce.com, quoting systems, and other related tools.

What we’re looking for

• Bachelor’s in Business Administration or a related field, or equivalent work experience.

• Experience working in a SaaS or technology company.

• Have a deep understanding of standardized processes to ensure efficiency, consistency, and scalability across operations.

• Demonstrate analytical, technical, and strategic thinking skills with creative problem-solving abilities and confidence.

• Experience in analyzing datasets to identify trends, patterns, and key insights, with the ability to communicate findings effectively.

• Experience working with Salesforce.com and Google Suite.

• Collaborate seamlessly across all organizational levels.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.