Partner Customer Experience Manager, Workvivo - Ireland

What you can expect

We are seeking an experienced Partner Customer Experience Manager to join the Workvivo team and help our Delivery Channel Partners successfully roll out our employee experience platform to customers. If you have a passion for enabling partners, optimizing workflows, and driving customer success, this could be the perfect opportunity for you. In this role, you will oversee partner operations and enable Delivery Channel Partners to roll out the Workvivo platform effectively. You will craft and implement the enablement strategy and roadmap, ensuring Channel Partners are equipped with the training, resources, and tools they need to succeed. You will optimize day-today partner performance, ensuring partners are empowered to deliver exceptional results.

About the Team

Workvivo, an employee experience platform, is dedicated to enhancing workplace culture and global engagement. As part of Zoom, it prioritizes meaningful connections and modern collaboration to drive innovation, committed to customer satisfaction. Workvivo focuses on improving employees' working lives across diverse industries.

Responsibilities

• Enabling Partner Success: Lead the creation and execution of enablement strategies, providing Channel Partners with the necessary tools, resources, and training to successfully implement and adopt the Workvivo platform. Implementing and Program Design: Develop scalable, repeatable enablement programs that improve onboarding, training, and ongoing support for Delivery Channel Partners, ensuring a smooth path to success from day one.

• Optimizing Partner Performance: Utilize data-driven insights to assess partner performance, identify areas for improvement, and implement strategies that enhance operational efficiency and effectiveness.

• Cross-Functional Leadership: Collaborate closely with product, sales, and customer success teams to ensure seamless partner enablement and optimize the overall customer experience and satisfaction.

• Creating and Enabling Roadmap: Create and execute a comprehensive enablement roadmap, iterating on strategies and processes based on partner feedback and performance metrics.

What we’re looking for

• Experience: 3 - 5 years in SaaS Partner Enablement, Technical Enablement, or Channel Management.

• Demonstrate expertise in SaaS platforms , how to design and implement scalable partner enablement strategies that drive platform adoption and customer success.

• Able to manage, mentor, and develop high-performing teams, fostering a collaborative and results driven environment.

• Able to assess and adjust strategies using data and performance metrics, linking adjustments to learning outcomes and partner success.

• Demonstrate experience working with senior leadership to influence and drive changes across departments, ensuring alignment on partner enablement goals. Deliver exceptional experiences for both partners and customers, optimize engagement, and ensuring measurable success.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.