Contact Center - Consulting Solution Engineer, Manager

What you can expect

Zoom is hiring a Solution Engineering Manager for the Contact Center team with expertise in CCaaS to develop and expand the Americas Enterprise teams. Responsibilities include managing Consulting Solutions Engineers, fostering collaboration, and driving continuous improvement. Tasks involve recruiting, onboarding, and ensuring effective sales execution while maintaining team culture. Collaborate with Contact Center Sales Leaders to support planning, coverage models, and business strategies. Partner with Enterprise SE leaders to create and execute a specialist SE strategy. The role focuses on designing, implementing, and optimizing technical solutions to address business challenges and improve operational performance.

About the Team

Zoom seeks to expand its global Contact Center Solution Engineering team. Are you passionate about collaborating with customers and fostering successful teams? Do you have expertise in the Contact Center industry? Are you enthusiastic about exploring technology that enhances customer experiences? If so, consider joining Zoom! Contact Center Consulting Solution Engineers specialize in Zoom's Contact Center capabilities and lead the technical aspects of CX sales cycles alongside sales partners. Help elevate customers' contact centers while contributing to the growth of Zoom’s next billion-dollar venture.

Responsibilities

• Leading joint technical business planning, enablement, and technical strategy sessions with Zoom’s strategic partners.
• Aligning closely with Zoom’s Product teams to focus on key integrations that scale the Zoom CX solution with new customers, prospects, and partners. Driving technical evangelism across CX Engineers, distinguished architects, strategic partners, Zoom Marketplace, and Sales teams to support alliances and integrations.
• Presenting and demonstrating Zoom’s CX solutions to showcase the power of the platform and strategic integrations that drive better customer experiences.
• Blending high-level technical expertise with strategic business acumen to accelerate and grow Zoom’s CX offerings.
• Serving as a trusted advisor for Zoom’s CX solutions.

What we’re looking for

• 10+ years experience in Solution Engineering within Customer Experience (CX), CCaaS, or cloud delivered communications technologies
• 4+ years leading a technical pre-sales organization.
• Engage, retain, and develop high-performing teams with experience in large Enterprise and Strategic level business.
• Work alongside teams to drive customer business outcomes and address complex solution requirements.
• Understand multi-vendor solution architectures, both on-premises and cloud.
• Present and communicate effectively with customers, decision makers, and internal teams including management, sales representatives, and product teams.
• Discuss business objectives, outcomes, TCO, and ROI with customers

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.