Strategic Workforce Planning Business Partner

What you can expect

Zoom is looking for its first dedicated Strategic Workforce Planning Business Partner to help create a world-class practice from the ground up. This isn’t about maintaining an existing process, it’s about building the foundation for how a global organization manages its most valuable asset: its people. If you thrive in the "start-up" atmosphere of a global company, are unafraid of pivots, and want the opportunity to create a legacy practice , this is your role. We need a "builder" who can navigate the ambiguity of a new function while effectively managing up and commanding a room of executives.

About the Team

The Strategic Workforce Planning (SWP) team is a newly established and high-impact competency at Zoom. As a critical, cross-functional group, with a mission to ensure Zoom has the right people, with the right skills, and at the right time to achieve its future business goals.

As the inaugural headcount for this function, you will be the primary architect of our SWP infrastructure. You will partner directly with leadership to move beyond reactive hiring and toward a proactive, data-driven workforce strategy. Your mission is to create the "source of truth" for headcount across the enterprise. This role reports directly to the Head of Strategic Workforce Planning.

Responsibilities

• Standardization & Centralization: Designing and implementing a centralized global headcount management framework that bridges the gap between Talent Acquisition, HR, and Finance.

• Governance & Methodology: Establishing enterprise-wide methodologies for headcount planning and approval governance, ensuring all workforce decisions align with financial forecasts and strategic priorities.

• Strategic Modeling: Leading complex scenario planning and cost-rebalancing cycles to ensure Zoom’s workforce is resilient to market shifts.

• Operational Efficiency: Optimizing workflows and improve data integrity to move the organization from manual tracking to automated, high-fidelity reporting.

• Executive Influence: Translating complex workforce data into compelling narratives. You won’t just report numbers; you will provide the strategic insights that guide senior leadership’s decision-making.

What we’re looking for

• Bachelor’s degree in HR or Organizational Development, Finance, Data Science, Business Administration, Economics, or a related field.

• 10+ years of experience in Strategic Workforce Planning, People Analytics, or Finance Strategy. least

• 3+ years of experience specifically focused on building a SWP function or team.

• A Proven Builder: You have a track record of standing up or significantly transforming an SWP organization. You know how to lay the initial foundation while keeping the long-term vision in mind.

• A Strategic Navigator: You understand that building a new function requires "managing up." You are comfortable questioning the status quo and aligning disparate stakeholders.

• Technically Multi-Faceted: You likely possess a unique background that blends HR Strategy, Finance, and Computer Science. You understand the "why" of people strategy, the "how" of financial budgeting, and the "what" of data architecture.

• An Executive Communicator: You are comfortable in front of C-suite leaders, capable of commanding a room and defending a data-driven strategy.

• Analytical Rigor: Advanced skills in workforce modeling, financial forecasting, and data visualization.

• Systems Thinking: Deep experience with HCM and FP&A tools (e.g., Workday, Adaptive) and a vision for how they should integrate to create a "source of truth."

• Adaptability: A "start-up" mindset. You are energized by ambiguity and the opportunity to create something where nothing currently exists.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.