Competitive Solutions Architect

What you can expect

We are seeking a Competitive Solution Architect to support the rapid growth of our product lines, Zoom CX and Zoom Phone. This is a U.S.-based individual contributor role with no direct reports. We’re looking for a dynamic professional with deep expertise in the Contact Center (CCaaS) and Phone (UCaaS/VoIP) markets. The role will primarily focus on Contact Center solutions (70%), with additional responsibilities in the Phone market (30%). If you are a CX and Phone subject-matter expert with a passion for intelligence, go-to-market strategy, and sales enablement, we’d love for you to apply!

About the Team

As a Competitive Solution Architect at Zoom, you will play a key role in analyzing the telephony landscape. As well as identifying market trends, and providing strategic insights to drive Zoom’s technical go-to-market strategy for Zoom CX and Zoom Phone. Your expertise will contribute to benchmarking, architectural analysis, and strategic deal support, influencing executive decision-making and revenue growth. This is a high-visibility role with opportunities for career advancement in an agile environment. We are looking for a self-starter who can work individually and prioritize initiatives that maximize business impact.

Responsibilities

• Delivering Actionable Intelligence: Provide insights through technical, strategic, and industry analysis to drive positioning.
• Architectural Tear-Downs: Conduct hands-on technical evaluations of top CCaaS and Phone vendors, comparing their solutions to Zoom’s platform.
• Benchmarking & Analysis: Collaborate with benchmarking teams to assess Zoom’s positioning against competitors.
• Strategic Sales Support: Partner with sales teams to influence high-value opportunities, helping to position Zoom effectively in contesting situations.
• Cross-Functional Collaboration: Work with Product Management and Engineering to influence the product roadmap based on diligent insights. Training & Enablement: Develop and deliver training programs to enhance competing awareness across sales and product teams.
• Content Development: Contribute to battlecards, whitepapers, and sales enablement materials to strengthen Zoom’s market positioning.
• Win/Loss Analysis: Support the Win/Loss Program by gathering key insights and driving actions to improve success rates.

What we’re looking for

• Experience in pre-sales solution engineering, solution architecture, or technical marketing engineering.
• Well versed working with Contact Centers (CCaaS), VoIP, or UCaaS solutions. Analytical mindset with the ability to uncover and assess hidden advantages. Hands-on experience with CCaaS or conversational platforms; experience with UCaaS and phone solutions is an advantage.
• Experience with competition benchmarking and testing methodologies is advantageous.
• Excellent communication skills with the ability to present to diverse audiences, including executives.
• Organizational and documentation skills in a matrixed organization.
• Proven ability to build relationships across departments, including Product, Engineering, and Sales.
• Previous experience in intelligence, strategy, or market research is advantageous. Experience with Zoom’s offerings is highly advantageous.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.