UX Research Lead

What you can expect

As a Lead UX Researcher, you will play a pivotal role in driving and scaling research across the company. Your expertise will shape design decisions by advocating for usability, consistency, and customer needs. Additionally, you'll empower product and design teams by educating them on research methodologies and enabling them to conduct their own studies.

About the team

Join Zoom’s growing UX Research team, where we test and develop scalable, cross-platform solutions to ensure a consistent user experience. We work closely with our product and design communities to evaluate and enhance our cohesive customer experience, fostering innovation and creativity.

Responsibilities

• Collaborating with cross-functional teams to educate, scale, and integrate user experience research as a core practice.

• Defining business strategies and research goals in partnership with product, design, and development teams to maximize impact.

• Planning, prioritizing, and executing research projects, defining methodologies, analyzing findings, and providing actionable recommendations to stakeholders.

• Leveraging expertise in user experience research, psychology, and technology trends to drive decisions and ensure platform-wide consistency.

• Conducting research studies on user behaviors, needs, and preferences, analyzing multi-dimensional data to inform product decisions.

• Monitoring user adoption and measuring the success of applications, innovations, and designs, using insights to drive improvements.

• Communicating and summarizing findings to stakeholders, influencing design decisions and fostering alignment across teams.

• Applying professional expertise to resolve complex challenges creatively, aligning solutions with company objectives.

What we’re looking for

• Reside in the Pacific Standard Time zone (West Coast)

• Possess extensive UX research experience spanning a decade, with a high proficiency in effectively implementing research strategies within large-scale organizational settings.

• Show proficiency in utilizing user experience research methods and tools, including Qualtrics, Tableau, and usertesting.com, to enhance user satisfaction and engagement.

• Be able to help evaluate and create engaging user experiences that balance functionality and emotional impact.

• Have excellent problem-solving skills with meticulous attention to detail.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.