Solution Consultant ZCX

Solution Consultant ZCX
What you can expect
As a Customer Experience Solution Consultant in Zoom’s Professional Services Organization (PSO), you will engage with customers during implementation to understand their business challenges, goals, and operational workflows. You will recommend the solutions , features, settings, framework, and best practices within the scope of the customer’s purchased products, ensuring an optimal implementation strategy that drives value and adoption.

About the Team
The ideal candidate should have extensive knowledge of Contact Centre and/or Workforce Engagement Management (WEM) solutions. Additionally, they must demonstrate exceptional skills in translating business needs into technical and functional recommendations.

Responsibilities

• Leading discovery sessions with customers to understand their business challenges, operational needs, and success criteria.

• Recommending best-fit Zoom solutions, configurations, and features to maximize value within the purchased product scope.

• Acting as a trusted advisor, aligning Zoom’s technology with industry best practices and customer goals.

• Working closely with PSO Project Managers, Solution Architects, and Implementation Engineers to ensure seamless implementation and adoption.

• Creating and present solution documentation, recommendations, and build strategies for customers.

• Staying updated on Contact Center, WEM, and AI-driven CX trends, providing thought leadership to both customers and internal teams.

• Supporting internal enablement efforts by sharing best practices and industry insights.

What we’re looking for

• Have 7+ years of experience in customer experience, contact center, or WEM consulting, solution architecture, or presales roles.

• Have good understanding of Contact Center platforms, WEM solutions, and customer experience technology.

• Have ability to translate business requirements into actionable recommendations.

• Have experience in leading customer discovery sessions and driving solution alignment.

• Have excellent communication and presentation skills, with the ability to engage stakeholders at all levels.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.