Senior Product Manager, Zoom Phone

What You Can Expect

Lead the Zoom Phone business by focusing on telephony features, owning objectives and KPIs, and ensuring these features drive user engagement and business impact.

About the Team

• The engineering team consists of eight specialized departments, functioning as a highly collaborative and diverse powerhouse.

• Each department's mission is to deliver seamless and innovative communication solutions.

• These solutions range from software development and machine learning to quality assurance, ensuring Zoom's user-friendly interfaces and robust infrastructure.

• The team continues to push the boundaries of communication technology, bringing people together regardless of physical distance.

Responsibilities

• Define and prioritize product features and enhancements to delight customers.

• Translate customer needs into well-defined user stories, business requirements, and functional requirements for core management systems and services.

• Own, define, and groom product backlogs while working alongside development and design teams to drive agile delivery.

• Collaborate closely with other product managers, product marketing, and multiple cross-functional teams to define and maintain the core management platform roadmap.

• Track product KPIs and analyze product usage data to identify trends and reveal requirements that best enable customer happiness.

• Serve as the product expert by evaluating similar and adjacent products, understanding industry trends, and working closely with key customers and stakeholders.

What We’re Looking For

• Bachelor’s degree in a technical field (e.g., Computer Science, Electrical Engineering) with 10 years of product management experience focused on telephony solutions.

• Excellent communication skills, capable of influencing, inspiring, simplifying ideas, telling impactful stories, and driving clear decisions.

• Proven success in telephony-centric businesses, with experience in enterprise SaaS, communication, and collaboration products.

• Strong understanding of cloud or premise-based enterprise unified communications platforms, with a demonstrated ability to deliver innovative solutions in dynamic environments.

• Experience in driving enterprise SaaS, communication, and collaboration products and technologies is a strong advantage.

• Familiarity with SIP signaling, RTP, WebRTC, H.323, and telephony hardware (e.g., PBX systems, IP phones).

• Understanding of QoS, network latency, jitter, and packet loss, and their impact on call quality.

• Experience with APIs for integrating telephony services (e.g., RESTful APIs) and Agile processes for managing scrum teams.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.