Director, Mass Market Sales (Based in Tokyo)

Director, Mass Market Sales (Based in Tokyo)

What you can expect

As a Director of Mass Market Sales at Zoom Communications, you'll step into a transformative role during an exciting growth period. You'll directly report to the President of Zoom Japan, leading the entire Mass Market Sales organization as a second-line manager. You will drive the expansion of innovative solutions like Zoom Phone, ZRA, and ZCC while mentoring first-line managers and their teams. You'll be working with SMB and Mid-Market clients (1-500 employees), shaping the future of business communications and transforming their operations through the Zoom platform service.

About the Team

The Mass Market Sales team at Zoom Japan is a dynamic, growth-oriented team that serves as the primary engine for Japan market rapid expansion. This customer-centric team specializes in delivering comprehensive Zoom platform solutions to SMB and Mid-Market clients, with a particular focus on Zoom Phone and ZRA.

What we’re looking for

• Have 3+ years experience leading sales managers, with 6+ years total leadership experience in technology/SaaS
• Have proven track record in both direct and partner sales, particularly in Mid and SMB markets
• Have business fluency in English and Japanese with excellent cross-cultural communication skills
• Have strategic mindset with deep understanding of technology sales landscape
• Have solid analytical capabilities with data-driven decision-making approach
• Be agile to navigate change and adapt strategies to market conditions
• Have demonstrated commitment to team development and inclusive leadership practices

• 日本市場向けの革新的なMassMarket営業戦略の立案と実行

• P&L管理と持続可能な売上成長の推進

• グローバルステークホルダーとの協力関係構築

• MassMarket Salesマネージャー(1st line マネージャー)とそのチームの指導/育成

• 日本におけるZoomの市場プレゼンスとブランド認知の確立・向上

• データに基づく営業手法の選定と市場パフォーマンスの最適化

• C-levelのお客様との関係構築によるニーズ把握と優れたお客様体験の提供

• テクノロジー/SaaS業界での営業マネージャー経験3年以上（ラインマネージャーとして）、リーダーシップ経験合計6年以上

• 特にSMB市場における直販・パートナー営業での実績

• ビジネスレベルの日本語・英語力と優れた異文化コミュニケーションのご経験

• テクノロジー営業分野における戦略的思考力

• データ駆動型の意思決定アプローチと高い分析能力

• 変化への対応と市場状況に応じた戦略の適応能力

• チーム開発とインクルーシブなリーダーシップの実践

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.