Senior AI Engineer – AI Services Platform

What you can expect

We're looking for an experienced AI Engineer passionate about building the foundational AI Services Platform that powers Zoom's intelligent capabilities. You'll work at the intersection of LLM intelligence, distributed systems, and platform engineering, designing and implementing core AI infrastructure including context layer intelligence, AI agents, RAG (Retrieval-Augmented Generation), and search quality evaluation systems. Your work will directly shape Zoom's AI future, building scalable, reliable services that enable intelligent features across the entire Zoom ecosystem.

About the team

We deliver the AI infrastructure that powers Zoom's intelligent features. Our team collaborates across product and engineering to build robust, scalable services. We exist to transform how people communicate and access information.

Responsibilities

• Design and implement the AI Services Platform architecture, including core infrastructure for context intelligence, agent orchestration, and RAG pipelines.

• Develop a distributed systems infrastructure for high-throughput, low-latency AI service orchestration across multi-region deployments.

• Build observability, monitoring, and safety systems to ensure reliable, predictable AI service behavior at scale.

• Create evaluation and benchmarking frameworks for assessing AI service quality, latency, accuracy, and cost efficiency.

• Collaborate with product and infrastructure teams to define APIs, service contracts, and integration patterns for AI Services adoption.

• Stay current with advances in LLMs, embeddings / vector databases, and AI infrastructure to continuously improve platform capabilities.

What We're Looking For

• Demonstrate 3+ years of hands-on experience in AI/ML engineering

• Demonstrate 5+ years of experience in distributed systems and backend engineering at scale

• Show proficiency in Python, TypeScript, Go, Java, C++, or Rust

• Apply expertise with cloud infrastructure (AWS, GCP, or Azure) and Kubernetes

• Apply deep understanding of software architecture, observability, and performance optimization

• Hold Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, or related field (or equivalent practical experience)

• Demonstrate experience building or evaluating AI agents and agentic workflows

• Show understanding of prompt engineering, safety mechanisms, and agent evaluation

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.