Customer Services

What you can expect
At Workvivo, we’re on a mission to elevate the employee experience by giving employees a voice, strengthening connection and culture, and making communication feel more human. As part of our growing Employee Insights offering, we’re looking for a Principal People Scientist to help our customers go beyond survey scores — uncovering the real story behind employee engagement, culture, and performance.
In this role, you will lead Workvivo’s research strategy and scientific direction to strengthen its products and insights. You’ll collaborate across teams to enhance methodologies and translate complex research into clear, practical insights while representing Workvivo’s science through thought leadership and industry engagement.
About the Team
As part of the Zoom family, Workvivo combines the energy of a startup with the scale and support of a global technology leader. This is an exciting opportunity to shape the future of employee listening for some of the world’s most admired organizations.
Responsibilities
Working cross-functionally with product, data science, marketing, sales, and customer success teams to enhance the core product offering, survey methodologies, benchmarks, and insight reporting.
Developing and refine scalable frameworks and methodologies for impact-driven listening (e.g., drivers of engagement, predictive models, ROI models).
Mentoring other team members, and act as a subject matter expert on people analytics and organizational psychology within Workvivo.
Leading the organization’s research strategy and scientific point of view, shaping how evidence and insight underpin our brand, products, and customer communications.
Defining and executing a forward-looking research agenda that advances our understanding of workforce dynamics. Translate complex science into clear, credible, and approachable content for diverse audiences, from CHROs and analysts to users and internal teams.
Developing science-backed messaging, user enablement materials, and survey and measurement taxonomies. Ensuring our thought leadership and product philosophy are grounded in rigor and relevance.
Serving as a visible ambassador of our science. Presenting at webinars and events, advising strategic customers, and representing our perspective to industry analysts and the broader people analytics community.
What we’re looking for
Have a Master’s or PhD in Organizational Psychology, Behavioral Science, HR Analytics, or similar discipline, or equivalent experience.
Possess 10+ years of experience in organizational psychology, people analytics, employee engagement, or a related field.
Have experience in a consulting, client-facing, or advisory role, ideally within a SaaS or HR Tech company.
Demonstrate experience working with employee survey platforms (e.g., Glint, Qualtrics, Culture Amp, Peakon, Medallia, etc.).
Have familiarity with statistical techniques (e.g., regression, factor analysis, correlation) and software (e.g., SPSS, R, Python, or Excel).
Have expertise in employee engagement, organizational behavior, and survey methodology.
Have exceptional analytical skills with the ability to interpret complex data and communicate insights to non-technical audiences.
Salary Range or On Target Earnings:
Minimum:
$126 500,00Maximum:
$276 700,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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