Partner Solutions Engineer

About the Role

What You’ll Do

Primary Focus: Partner Enablement & Content Creation

• Cultivate relationships with internal teams to understand Zoom's approach to AI and how Zoom's AI strategy impacts Zoom's partner ecosystem.
• Own the creation of AI-focused technical enablement content for Zoom’s global partner community
• Develop labs, workshops, demo guides, reference architectures, bite-sized videos, and best-practice playbooks focused on Zoom AI use cases
• Translate Zoom AI features into partner-ready narratives aligned to real customer outcomes
• Continuously update content as Zoom AI capabilities evolve

AI Solution Strategy (Zoom-Centric)

• Design and document AI-driven solutions across Zoom Meetings, Zoom Phone, Zoom Contact Center (ZCC), Zoom Workplace, and the Zoom Platform
• Explain how Zoom AI Companion works, where it adds value, and how it differs from competitive approaches
• Guide partners on responsible AI, data handling and refinement, privacy, and governance within Zoom’s architecture
• Continual prompt refinement and data hygiene
• Cultivate relationships with internal teams to understand Zoom's approach to AI, roadmap items, and their impact on the market. Translate that information into strategic guidance and enablement for our partner community.

Partner-Facing Technical Leadership

• Serve as a trusted technical advisor to strategic Zoom partners
• Lead partner workshops, office hours, bootcamps, and technical deep dives
• Enable partners to confidently compete in AI-driven UCaaS and CX deals

Market & Competitive Insight

• Maintain deep awareness of AI trends across UCaaS and CX, with strong competitive context
• Help partners understand where Zoom AI wins, where it fits, and how to position it effectively
• Provide feedback from partners back to Product and Engineering to influence roadmap and enablement strategy

What You Bring

Required Experience

• Ability to explain AI concepts clearly to both technical and non-technical audiences
• Experience delivering AI solutions to customers or partners

Desired Experience

• 5+ years in Solution Engineering, Sales Engineering, Technical Enablement, or Partner Engineering
• Strong hands-on knowledge of AI in UCaaS and/or Contact Center (CX) environments
• Experience creating technical enablement content for partners or customers

Zoom & UCaaS Expertise

• Deep familiarity with Zoom’s portfolio, including Meetings, Phone, Contact Center, and Platform
• Working knowledge of Zoom AI Companion, AI summaries, analytics, and automation capabilities
• Understanding of enterprise deployment considerations, security, compliance, and integrations within Zoom

Bonus Points

• Experience enabling global partner ecosystems
• Background in competitive positioning vs Microsoft, Cisco, Google, or other UCaaS/CX providers
• Hands-on experience building demos, labs, or automation using Zoom APIs or SDKs

How You Work

• You think in use cases, not features
• You enjoy teaching and making complex topics feel simple
• You’re proactive, opinionated, and comfortable operating with ambiguity
• You collaborate tightly with Product, Technical Sales Enablement and Partner teams

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.