Senior Leave of Absence & Benefits Specialist

What you can expect

We are seeking a Senior Leave of Absence & Benefits Specialist to lead Leave of Absence (LOA) operations across the US and APAC. This role delivers a seamless, compliant, and compassionate employee experience during critical life events. It also supports US Benefits administration to ensure operational excellence.

Senior Leave of Absence & Benefits Specialist manages end-to-end leave programs and serves as the primary contact for employees navigating complex leave situations. The role also supports vendor management, benefits processing, and compliance. The ideal candidate brings deep leave expertise, strong compliance knowledge, and excellent interpersonal skills to balance high-volume operations with empathy and accuracy.

About the Team

At Zoom, our People Experience (PX) team is dedicated to creating a world-class employee experience that reflects our culture of care, connection, and continuous improvement. The Benefits and Leave team plays a key role in supporting Zoomies through life events, ensuring our programs are administered with empathy, accuracy, and efficiency.

Responsibilities

• Serving as the primary contact for employee leave inquiries, supporting employees and coordinating with vendors to manage certifications, extensions, and return-to-work processes.

• Managing leave of absence and time-off programs, with administering FMLA, ADA, state-specific, and company leave policies in compliance with U.S. regulations.

• Partnering cross-functionally, with coordinating efforts across managers, HR, Payroll, and external providers to ensure accurate pay processing and smooth leave transitions.

• Overseeing vendor relationships, with ensuring seamless program administration, service quality, and regulatory compliance.

• Conducting regular audits of leave and benefits programs, with maintaining up-to-date documentation aligned to evolving legal and regulatory requirements.

• Analyzing leave and benefits utilization data, with identifying trends, risks, and opportunities to recommend program enhancements that improve employee experience.

• Implementing systems, process, and technology improvements, with leveraging AI and other tools to streamline enrollment, tracking, and administration.

What we’re looking for

• Hold Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).

• 3–5 years of experience in Leave Management or Benefits Operations.

• Demonstrate deep knowledge of US Leave practices and laws. International exposure is helpful but not required.

• Have strong analytical and organizational skills with attention to detail.

• Show ability to simplify complex information for clear understanding.

• Possess experience with HR Systems Workday and ServiceNow.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.