IT Support & Asset Management Analyst

What you can expect

The IT Support and Asset Management Analyst manages the global lifecycle of IT assets, ensuring accurate inventory, tracking, and compliance. This role works with vendors and internal teams to maintain records, analyze data, and improve efficiency and cost-effectiveness, while supporting IT governance, risk management, and strategic decision-making.

About the Team

You’ll be part of a highly engaged IT support team that combines deep technical expertise with a service mindset. The team is experience-driven, proactive, and focused on delivering reliable, user-centric IT solutions across the organization.

What we’re looking for

• Have 2+ years of experience in IT asset management or a related role.

• Demonstrate knowledge of ITIL (Information Technology Infrastructure Library) practices.

• Show familiarity with international supply chain, logistics, software licensing agreements and compliance requirements.

• Have effective troubleshooting, problem-solving, and documentation skills.

• Be able to work collaboratively in a team and independently. Demonstrate good communication skills.

• Have the following certifications: IT Hardware Asset Management (CHAMP) from IAITAM.org, ITIL Foundation Certification, Certified Software Asset Manager (CSAM) (considered a bonus).

• Have familiarity with ServiceNow as an ITSM and Oracle financial system and enterprise’s export-import of domestic and international laws(considered a bonus).

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.