Integration Engineer ZCX

What you can expect

Zoom is looking for an Integration Engineer to support our Customer Experience products, including Zoom Contact Center (ZCC), Quality Management (QM), Workforce Management (WFM), and Zoom Virtual Agent (ZVA). This role is responsible for designing, implementing, and supporting integrations between Zoom’s CX solutions and third-party platforms to meet customer needs.
 

About the Team

We seek a candidate with excellent technical expertise in APIs, scripting, and cloud-based integrations. The ideal candidate will also have experience in customer-facing consulting to effectively plan and lead solution deployments. If you have a robust technical background and can effectively engage with customers, we encourage you to apply.
 

Responsibilities

• Consulting with customers on Zoom’s APIs, SDKs, and App Marketplace solutions to design integration strategies.

• Scoping and architect integration solutions during the pre-sales process, ensuring feasibility and alignment with business needs.

• Deploying and configure integrations between Zoom’s CX products and third-party systems.

• Developing scripts for data dips and real-time data lookups within Zoom Contact Center (ZCC) flows.

• Collaborating with internal teams (Sales, Professional Services, and Product) to ensure seamless integration delivery.

• Troubleshooting and optimize integration performance, providing guidance on best practices.

• Documenting integration workflows and support enablement materials for internal and external stakeholders.

What we’re looking for

• 5+ years of experience in integration engineering, solutions architecture, or technical consulting

• Have good proficiency in RESTful APIs, JSON, OAuth, and webhooks for cloud-based integrations.

• Have hands-on experience with scripting languages for automation and data transformation.

• Have experience designing and deploying real-time integrations for contact center, workforce management, quality management or virtual agent platforms.

• Have knowledge of CRM and enterprise SaaS ecosystems (Salesforce, Zendesk, ServiceNow, etc.).

• Have excellent problem-solving skills with the ability to troubleshoot API calls, authentication issues, and system performance.

• Have the ability to work cross-functionally and translate business needs into technical solutions.

• Have good written and verbal communication skills for customer consultations and technical documentation.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.