AI/ML Intern - Agentic Retrieval & Enterprise RAG

About the team

You will join the Generative AI team, focused on building intelligent, production-grade AI features used by enterprise customers. The team values curiosity, clear communication, and strong collaboration. You will work closely with engineers and product partners and contribute insights that help shape technical decisions and system design.

What you can expect

Zoom is building the next generation of enterprise AI systems that power intelligent search, retrieval, and agentic workflows across Zoom products. As an AI Engineer / Machine Learning Engineer Intern, you will work on agentic retrieval and Enterprise RAG systems that operate at production scale and directly impact real users. This role sits at the intersection of large language models, retrieval systems, and production engineering. You will help design, implement, and optimize agentic pipelines that retrieve, reason over, and act on enterprise knowledge with high accuracy, low latency, and strong reliability guarantees.

You will contribute to one or more of the following areas:

Agentic Retrieval and RAG Systems

• Design and implement agentic retrieval pipelines that orchestrate multi-step reasoning, retrieval, and tool or function calls

• Improve end-to-end performance of Enterprise RAG systems, including latency, throughput, and cost efficiency

• Integrate agentic workflows with unified retrieval layers and enterprise data sources

Retrieval Quality and Efficiency

• Optimize retrieval strategies to reduce redundant calls and unnecessary context expansion

• Implement content compression or filtering techniques to improve reasoning efficiency while preserving answer quality

• Analyze retrieval and function-call traces to identify inefficiencies and failure patterns

Production-Grade Engineering

• Build scalable, maintainable ML and retrieval components suitable for production environments

• Add instrumentation, logging, and evaluation hooks to measure system behavior and product impact

• Collaborate with engineers and researchers to transition prototypes into reliable services

What we're looking for:

• Be currently pursuing a BS, MS, or PhD in Computer Science, Machine Learning, or a related field

• Have programming skills in Python and familiarity with production ML or backend systems

• Have a solid understanding of information retrieval, NLP, or machine learning fundamentals

• Have experience or coursework related to LLMs, retrieval-augmented generation, or agent-based systems

• Have the ability to reason about system trade-offs such as accuracy, latency, and cost

Preferred Qualifications

• Have hands-on experience with LLM APIs, prompt engineering, or fine-tuning

• Have familiarity with search systems, vector databases, or ranking pipelines

• Have exposure to agentic workflows, tool or function calling, or multi-step reasoning systems

• Have experience working with real datasets and evaluating model or system performance

• Have an interest in building AI systems with direct product impact, not just research prototypes

What you will benefit

• Hands-on experience building production-facing AI systems used at enterprise scale

• Exposure to state-of-the-art agentic retrieval and Enterprise RAG architectures

• Mentorship from experienced AI engineers and ML practitioners

• Opportunity to see your work influence real Zoom products and user experiences

• A strong foundation for a career in applied AI, ML engineering, or AI platform development

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.