ZCX Strategic Alliance & GTM SI Lead

Key Responsibilities

• Lead Zoom's CX Strategic SI Alliance GTM to accelerate the growth of Zoom CX
• Cultivate strong, trusted relationship with partner executives, sales, and technical teams
• Partner with key stakeholders within Sales, Biz Dev, Marketing, Channel, Product & Services to align on and secure support of these initiatives while owing the overall program development and success.
• Develop and implement joint sales plays, marketing campaigns (demand gen, events, content), and account planning
• Support the programmatic execution of partner enablement/training on the ZCX product/solution to build their capability and drive mutual revenue growth
• Serve as a subject-matter expert on CX platforms inclusive of Contact Center and conversational intelligence, maintaining deep knowledge of products, competitors, and market trends
• Work in tight collaboration with Strategic Alliance Points of contact to activate joint GTM motions that drive synergies and consistencies with how we jointly deliver value to the market
• Realize success through development of strategy and precision in execution
• Define GTM Narratives anchored against product capabilities to advance the strategic partnership forward with activation motions in place
• Provide executive-level insights and analytics on performance metrics, adoption, and impact of these strategic initiatives

Qualifications

• 10+ years of experience within the Contact Center Market with proven success in the following disciplines: Strategic Alliances, Sales & GTM strategy, CX solution development, and Consulting development.
• Proven Experience of working with strategic alliances and a track record of success for activating including realizing growth from GTM motions
• Extensive knowledge of the Contact Center and conversational intelligence space.
• Prior experience at a systems integrator or management consulting firm, combining delivery and business development leadership with the ability to shape and execute GTM motions
• Demonstrated ability to lead cross-functional teams and drive measurable business results.
• Evaluate complex processes and apply critical thinking to develop new systems that improve workflow and execution
• Self-motivated, adaptable, and effective in fast-paced, dynamic environments.
• Willingness to travel domestically as required
• Strong presentation and communication skills at all levels of the organization - from evangelizing programs to individual contributors to presenting at C-Suite QBRs.

Core Competencies

• Strategic Thinking: Ability to translate business goals into actionable GTM and enablement strategies.
• Collaboration: Skilled at building alignment across diverse teams and functions (Internally and Externally)
• Execution Excellence: Strong project management and organizational skills to deliver high-impact initiatives.
• Communication: Exceptional ability to craft and deliver compelling sales narratives and training content.
• Innovation: Continuous improvement mindset focused on optimizing processes and driving growth.