Senior Business Process Analyst

Own and transform end-to-end Demand-to-Retention (D2R) processes across the full go-to-market lifecycle, driving alignment and efficiency from initial demand generation through to customer retention. This is a highvisibility role that partners cross-functionally with Go-To-Market, Finance, IT, and Deal Desk teams to optimize revenue operations. The position focuses on standardizing processes, modernizing systems, and building scalable frameworks that support sustainable growth. Play a key role in shaping how revenue flows across the business, balancing commercial growth objectives with operational efficiency and governance.

About the Team

The team sits within Zoom Video Communications’s Go-To-Market and Revenue Operations function. They work cross-functionally with Sales, Finance, Legal, Customer Operations, and IT to build a scalable, compliant, and data-driven revenue engine. Focused on process excellence and systems strategy, the team enables scalable Go-To-Market growth and efficient revenue management.

Responsibilities

• Managing D2R processes such as lead-to-opportunity, quote-to-cash, renewals, and expansion, while analyzing sales forecasting, pipeline health, and conversion metrics to enhance efficiency and accuracy.

• Designing and improving workflows, controls, and business rules

• Partnering with Go-To-Market and Finance on pricing, deal structure, and new sales motions

• Identifying gaps and driving process and system improvements

• Translating business needs into Salesforce/CPQ requirements and support delivery

• Operationalizing policy through scalable processes and governance controls

• Supporting enablement and adoption of new processes and tools

What we’re looking for

• Hold qualifications in Business, Finance, or a related field. Advanced education in these areas is advantageous.

• 8+ years in Go-To-Market Ops, RevOps, or Business Process roles

• Have proven experience in Salesforce CRM (SFDC) and various tools (e.g., Leadspace, LeanData, Clari, ZoomInfo, Zuora or any CPQ tools, Lusha, or comparable platforms).

• Have good experience with D2R processes in a SaaS environment

• Have good knowledge of Salesforce (SFDC) and familiarity with CPQ

• Have proven ability to drive cross-functional initiatives and system enhancements

• Have good analytical, communication, and stakeholder management skills

• Have experience in scaling or SOX-compliant environments is advantages

• Be flexible to support APAC, EU, and US EST time zones, with availability until at least 10 PM/11PM IST

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.