Operations Engineer

What you can expect

This role is part of the Voice Infrastructure team within the Global Telecom Operations Group. It supports edge voice infrastructure for Zoom products and integrations. Responsibilities include managing SBC, SIP Trunking components, carrier interconnections, customer connections, and other voice-related integrations.

About the Team

This position involves collaborating with Development, Product, Operations teams, and carrier partners to design and implement resilient telephony systems. Responsibilities include setting up new SIP trunking with partners, evaluating strategies for high-quality telephony, and designing platforms to support Zoom products or integrate external services. Expertise in VoIP technologies and global telephony systems is required, along with knowledge of international telecom regulations. Tasks focus on ensuring telephony reliability, redundancy, and seamless integration for premium user experiences across diverse regions.

Responsibilities

Participating in designing, configuring, and maintaining a reliable SIP network. Configuring Ribbon SBCs and PSX for SIP trunking and global routing. Monitoring and analyzing traffic patterns to ensure sufficient SIP infrastructure capacity, including components, resources, and licensing. Collaborating with various carriers to test and establish SIP trunking for Zoom Phone voice systems. Understanding international telephony regulations and proposing compliant solutions. Reviewing network designs and configurations to recommend improvements in functionality and quality. Diagnosing, troubleshooting, and resolving issues related to VoIP telephony platforms and applications. Following operational processes and performing rotational on-call responsibilities. Running queries on SIP logs and CDRs to develop monitoring, configure alerts, analyze trends, and assist with troubleshooting.

What we’re looking for

• Demonstrate advanced knowledge of SIP, RTP, RTCP, TLS, SRTP, and associated technologies and protocols.

• Have an analytical approach to troubleshooting and problem solving that is great in isolation, triage and correlation

• Possess knowledge and experience with PSTN carrier infrastructure, architecture and related technologies

• Have a background and experience with US carrier regulations, requirements, architecture and operations

• Have experience in partnering with carriers around the globe and ability to work with them to achieve high quality service for Zoom Phone customers

• Demonstrate the ability to work in a busy environment

• Take initiative and ownership in seeking out solutions for problems to optimize performance and quality

• Team and cooperative work ethic and approach

• Demonstrate written and verbal communications skills working with vendors and external partners

• Possess the ability to handle multiple tasks simultaneously

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.