Mid Market Contact Center Solutions Engineer

What you can expect
Zoom is looking to grow its global CX Solutions Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom!

About the Team
Contact Solution Engineers are technical experts in Zoom's AI-first Contact Center portfolio, driving the technical aspects of CX sales cycles with sales teams. Join us in helping our customers level up experiences for
their customers and in growing Zoom’s next billion-dollar business.

Responsibilities

• Serving as the customers' trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
• Showcasing the art of the possible and help bring customer use cases and solutions to life through demonstrations
• Developing trust with customer executives, leadership and other stakeholders to ensure customers business outcome success
• Working as a customer focused problem solver, understanding business objectives and creating innovative solutions to enable their success
• Partnering with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts

What we’re looking for

• 2+ years of experience in customer facing roles in CCaaS, and/or adjacent industries like Conversational AI, Workforce Management, and Quality Management
• Understanding of the Contact center market and trends
• Demonstrate initiative and thrive in collaborative team environments
• Solve problems creatively with the skills to deliver a compelling demo
• Preference for candidates based in Pacific or Mountain time zones to support our West Coast operations and ensure optimal collaboration with regional teams

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.