Manager, Professional Services PMO

What you can expect
Lead a team of project managers delivering contact center and AI implementations. Drive operational excellence through methodical scope governance, financial forecasting, and cross-functional collaboration. Shape delivery standards that ensure predictable outcomes and commercial success.

About the Team
We deliver enterprise and mid-market implementations across communications, contact center, and AI solutions. Our team operates with operational rigor and financial discipline. We exist to ensure delivery excellence and customer success.

Responsibilities

• Leading and coaching a team of project managers through assignment planning, capacity management, performance development, and escalation resolution

• Enforcing portfolio governance including scope controls, SOW standards, financial oversight, and proactive risk mitigation across active engagements

• Driving revenue and resource forecasting in partnership with Finance and Services leadership to align pipeline delivery and optimize time-to-value

• Partnering with Sales and Solutions teams to scope professional services contracts, ensuring deliverable clarity, commercial viability, and margin discipline

• Championing operational excellence and continuous improvement across delivery methodology, change management practices, and AI-enabled service innovation

What we’re looking for

• Manage teams in Professional Services or PMO environments for 5+ years

• Implement complex enterprise contact center platforms, including multi-product and integrated environments with demonstrated success

• Operate independently, align with corporate strategy, and execute with minimal oversight

• Scope, draft, and negotiate Professional Services Statements of Work and RFP responses

• Lead complex, multi-workstream implementations in enterprise settings

• Work U.S. business hours with availability for cross-functional collaboration

• Hold active PMP certification

• Demonstrate knowledge of AI-driven solutions including chatbots, voice bots, and agentic AI

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.