Data Analytics & Business Intelligence

What you can expect

You will work in a fast-paced, high-growth environment, helping Zoom’s eCommerce and Marketing teams make better decisions using data. You’ll turn customer behavior into meaningful insights that shape business strategy and product improvements. This role is ideal for someone who enjoys storytelling through data and wants to influence both B2C and B2B experiences.

About the Team

You will be part of the Digital Analytics team, which supports Zoom’s digital platforms and growth initiatives. The team focuses on understanding customer journeys, improving online experiences, and enabling data-driven decisions across the organization. Collaboration, innovation, and continuous learning are key to how the team operates.

Responsibilities

• Creating automated reports, designing dashboards, and offering tagging recommendations.

• Creating automated reports, designing dashboards, and offering tagging recommendations.

• Monitoring performance using dashboards, scorecards, and conducting ad-hoc analysis to ensure accurate tracking and evaluation of key metrics.

• Supporting experimentation and personalization initiatives by leveraging insights derived from data analysis.

• Collaborating with the eCommerce and Marketing teams to identify key performance indicators and establish reporting requirements.

• Identifying opportunities during updates and enhancements to improve website functionality and user experience.

• Analyzing churn data to identify patterns and enhance customer retention strategies.

• Enabling teams through training to utilize data efficiently while fostering a data-driven and customer-oriented perspective.

What we’re looking for

• 5+ years of experience with tools like Amplitude, Tableau, Salesforce, or Google Analytics

• Demonstrate proficiency in SQL and Python.

• Demonstrate effective communication skills to convey data insights clearly to business stakeholders.

• Demonstrate expertise in analyzing pathing patterns and interpreting web data effectively.

• Work effectively with extensive datasets stored within a data warehouse environment.

• Demonstrate knowledge of SaaS metrics such as MRR and ARR.

• Demonstrate analytical thinking with a focus on prioritizing customer needs.

• Present insights effectively to various audiences in a clear and concise manner.

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Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.