Competitive Technical Analyst

What you can expect

We're looking for a Competitive Technical Analyst to join Zoom's Insight team. You'll be responsible for technical research and analysis, conducting hands-on product assessments, and maintaining internal tools to support comprehensive market intelligence and strategic decision-making. You'll spend time setting up test environments and documenting technical findings that help our marketing and product teams understand market differentiation. This is a good fit if you're early in your career and enjoy hands-on technical work. You will build expertise in product evaluation and technical benchmarking.

About the Team

The team works within marketing but collaborates across all departments to provide market intelligence.

Responsibilities

Technical Infrastructure & Tools

• Maintaining internal tools and environments for evaluations.
• Setting up and configuring technical assessments.
• Ensuring evaluation database and infrastructure is up-to-date and functional.
• Maintaining team internal tools and knowledge base.

Product Evaluation

• Evaluating features, performance, user experience, and technical capabilities to identify industry differentiation (i.e. Strengths and Weaknesses).
• Conducting assessments of products across AI, meetings, chat, events, spaces, and other areas.
• Coordinating with both internal and external resources for technical assessments.
• Documenting findings in a clear, structured, and reproducible way to enable consistent standards and facilitate knowledge sharing across teams.

Evaluation Tools & Processes

• Developing and maintaining testing frameworks and evaluation criteria to ensure consistent, objective product assessments that enable fair comparisons and reliable insights across different solutions.
• Creating standardized assessment protocols and documentation templates to accelerate evaluation processes, reduce variability in findings, and enable team members to replicate assessments with consistent quality.
• Managing a repository of technical evaluations to preserve institutional knowledge, enable historical trend analysis, and provide quick reference materials for strategic decision-making across teams.

What we’re looking for

• Bachelor's degree in Computer Science, Information Systems, or equivalent technical experience

• 1–2 years in product testing, technical analysis, lab management, or similar work (internships count).

• Technical aptitude and hands-on problem-solving skills.

• Experience setting up and configuring SaaS products and collaboration tools.

• Excellent attention to detail and documentation skills.

• Ability to explain technical concepts clearly to non-technical audiences.

• Experience with APIs, scripting languages (Python, JavaScript), or automation tools.

• Familiarity with video conferencing platforms, chat applications, or AI tools.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.