AI Engineer

What you can expect

AI systems are rapidly evolving from single-model endpoints into intelligent agents capable of reasoning, planning, and executing complex tasks across tools and data sources. Zoom’s AI Incubation team is building both the core infrastructure that powers agent execution at scale and the hero AI agents that demonstrate real-world reasoning and automation capabilities.

About the Team

We are seeking AI Software Engineers who are excited to work across the full stack of modern AI systems — from agent design and prompt orchestration to scalable runtime infrastructure and production reliability. This role is ideal for engineers who want to build real AI systems in production, not just model demos.

Responsibilities:

• Designing and implement intelligent agents capable of multi-step reasoning and tool use

• Developing prompt orchestration and evaluation strategies

• Implementing guardrails against prompt injection, malformed inputs, and unsafe behavior

• Designing asynchronous job orchestration and execution pipelines

• Building scalable inference and runtime systems

• Implementing cost-aware controls (token limits, step limits, runtime caps)

• Building observability tools for tracing and debugging agent behavior

• Ensuring enterprise-grade reliability, security, and data isolation

What we’re looking for:

• 5+ years of software engineering experience

• Have experience with LLMs, prompt engineering, or agent frameworks

• Have experience with model serving, inference optimization, or asynchronous processing systems

• Have familiarity with vector databases, embeddings, or retrieval systems

• Have familiarity of secure system design (authentication, rate limiting, multi-tenant isolation)

• Have experience evaluating AI systems using structured test cases and metrics

• Have experience building developer platforms or AI APIs

• Be proficient in modern programming languages (Python, Java, Go, or similar)

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.