AI Specialist
What to Expect
We’re looking for a dynamic and technically fluent AI Specialist to join Zoom’s growing AI Specialist team. In this role, you’ll champion our AI solutions—especially Custom AI Companion, Conversational Intelligence, and AI Studio—by turning powerful technology into customer impact. You’ll partner closely with field sales to run demos, co-create account-specific strategies, and help enterprise customers unlock the full potential of Zoom’s AI portfolio.
This is a quota-based overlay role that blends technical product evangelism with sales enablement and go-to-market execution. You’ll help Zoom differentiate in a crowded market by being the connective tissue between our AI product innovation and customer value realization.
About the Team
Zoom’s AI Specialist team is built like a startup inside the company—fast-moving, collaborative, and laser-focused on customer outcomes. We partner with Product, Marketing, Sales, Solutions Engineers and Customer Success to bring clarity to what AI can do today (and where it’s going tomorrow).
This role is for someone who’s not just AI-fluent, but AI-experienced—comfortable talking to CIOs, demoing live use cases, and guiding our internal teams on how to close with confidence.
Responsibilities
Drive Adoption of Custom AI Companion: Partner with field teams to help prospects understand how Zoom’s agentic AI framework powers deeper productivity, especially in IT, CX, and enterprise workflows.
Run High-Impact Demos: Deliver technical demos showcasing real-time integrations across third-party tools (e.g., Salesforce, Jira, ServiceNow) and Zoom-native AI features.
Create Customer-Ready Content: Develop pitch decks, objection handling guides, and verticalized AI messaging with a strong focus on outcomes.
Evangelize AI Strategy: Serve as a subject matter expert for Zoom’s AI capabilities, including our RAG-based search and AI Studio workflows, across internal enablement and customer briefings.
Feedback Loop to Product: Meet regularly with the AI Product team to share feedback from the field and shape future feature sets and roadmap priorities.
Workshop + Field Engagements: Host workshops and presentations with enterprise IT, CX, and operations leaders to activate interest in Zoom’s AI capabilities.
Quota-Tied Influence: Contribute to qualified pipeline and bookings in partnership with AEs through strategic plays and consultative support.
What We’re Looking For
2+ years in GenAI / LLM-based solutions, ideally with experience deploying or selling AI in an enterprise setting.
Background in UCaaS, CCaaS, or CX technologies—you’ve worked in or around IT transformation, contact centers, or collaboration stacks.
Startup-level adaptability—you like rolling up your sleeves, learning fast, and iterating as we scale.
Strong communication and storytelling skills—especially when translating technical features into customer wins.
Experience with tools like Salesforce, ZoomInfo, Glean, or enterprise knowledge platforms is a plus.
Comfort with APIs, RAG, SLMs/LLMs, and how AI gets wired into actual workflows.
Salary Range or On Target Earnings:
Minimum:
$128 600,00Maximum:
$257 300,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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