Zoom Phone API Product Manager

Product (PR)

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Zoom Phone API Product Manager

  • R8957
  • Remote, United States
  • Bay Area, California, United States
  • Southern California, California, United States
  • Denver, Colorado, United States
  • Remote, Nevada, United States
  • Portland, Oregon, United States
  • Remote, Oregon, United States
  • Seattle, Washington, United States
  • Product (PR)
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

As a Phone API Product Manager, you will help shape our API capabilities for Zoom Phone, enabling our partners to integrate with Zoom Phone and bring Zoom Phone capabilities into their applications. You will work closely with product managers on the phone team to understand the greater roadmap, milestones and functionality. Your goal is to ensure Zoom Phone can continue to evolve into a powerful platform. 

Responsibilities:

  • Serve as the point person for your product area to leadership and across the organization. 

  • Understand the competitive API landscape in telecommunications and how each competitor serves developer needs/trends

  • Have a clear understanding of how developers serving our customers can be segmented and profiled into distinct personas and their core needs

  • Define developer needs and personas and help guide deals in the pipeline towards the right integration solution

  • Be aware of integrations in the pipeline and understand future API needs and the revenue tied to those needs

  • Formulate our API strategy, development sequence and prioritization framework

  • Define the external API framework for each upcoming feature and work closely with the platform team to build and deploy the new APIs along side the new features

  • Work with the platform team to design and develop API frameworks in a timely manner to align with the Zoom Phone roadmap

  • Work cross functionally to ensure the APIs you launch interoperate with other products in the Zoom product suite

  • Understand various business models utilized by partners and developers and how API pricing decisions may affect those partners

  • Work with developer relations team to develop educational content for developers, helping them onboard faster

  • Use data to make good decisions when confronted by ambiguity. Analyze API KPI’s to identify, size and prioritize areas for improvement. Develop regular reporting as needed.

  • Understand technical dependencies and be able to communicate what's needed to our engineering teams

  • Drive technical partnership and integration with 3rd party (commerce) applications and service providers. Helping manage internal and external engineering resources to ensure on-time completion of projects. Work closely with Zoom’s Platform and Marketplace team to influence API and platform decisions. 

  • Evangelize the phone platform to internal stakeholders, development community and customers

Requirements:

  • 8+ Years Product Management experience.

  • Ability to crystallize vague concepts into concise plans.

  • Deep experience with communication API ecosystems and PaaS

  • Strong background in development trends and developer needs

  • Experience building out APIs for SaaS products and evolving those products into platforms

  • Understanding that speed is everything but prioritizing the right thing is equally important - you appreciate delivering impact quickly.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Colorado Salary Range or On Target Earnings:

Minimum:

$97,920.00 USD

Maximum :

$181,170.00 USD

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value.  Information about Zoom’s benefits is hereNote: Starting pay will be based on a number of factors and commensurate with qualifications & experience.  We also have a location based compensation structure; there may be a different range for candidates in other locations.

Explore Zoom:

#LI-Remote

Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 

 

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