Zoom CX - Sales Specialist

Sales (SL)

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Zoom CX - Sales Specialist

  • R10291
  • Sydney, New South Wales, Australia
  • Remote, Queensland, Australia
  • Sales (SL)
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

We are seeking a talented individual Zoom CX - Sales Specialist with a deep specialized experience in Customer Experience (CCaaS) sales, understanding of the industry and CX market , and has the ability to partner with direct sales account executives to work with Zoom customers to help them transform the customer experience they deliver to their customers. The primary goal is to partner with sales Account Executives and help our customers adopt the value of the Zoom Customer Experience capabilities. 

 

Responsibilities:

  • The ideal candidate will possess a proven track record and background that enables them to lead a sales effort that will include teaming with Zoom Account Executives, Partners, Solution Engineers and engagements at the CxO level within the target markets and segments in ANZ. 

  • Your responsibilities will include building and managing a healthy sales pipeline focused on driving revenue, adoption, and market penetration. 

  • Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives

  • The successful candidate will also possess a business background that enables them to drive an engagement and interact at the CxO/VP level, as well as a technical understanding that enables them to easily interact with developers and technical architects.

  • Ideally a demonstrated ability to think strategically and analytically with the ability to build and convey a strong value story to the market

  • Develop a strong understanding of key product differentiators, sales methodologies and processes

  • Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions

  • Develop go to market co-sell strategy (internal Zoom, alliance partner & channel partners)

  • Drive Partner Awareness & Expertise specifically in our Zoom Phone Contact Center integrations

 

 

Requirements:

  • 5+ years CX / Cloud (CCaaS) Sales Experience

  • 5+ years technical sales/BD experience in Cloud Contact Center (CCaaS) (a plus, but not required)

  • SaaS Business & Sales Experience

  • Deep Contact Center software industry product knowledge

  • Excellent communicator

  • Strong presentation skills to create engaging messaging, training material and supporting resources.

  • Experience leading others with product/services training; best practices; demo and sales guides; learning and training materials.

  • Ability and aptitude to work within various mediums to coach & develop partner sellers

  • Must understand business telephony & Contact Center (Cloud & Premises PBX) 

  • Ability to evaluate complex processes and apply critical-thinking skills & develop new systems

  • Ability to work independently as well as part of a collaborative environment

  • Multilingual is a plus

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Explore Zoom:

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Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 

 

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