UX Writer

Marketing (MK)


UX Writer

  • R10228
  • Remote, United States
  • Marketing (MK)
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Online team is growing and we are looking for exceptional UX talent! 

The UX Writer will help build and manage the Online user experience by up-leveling our writing, bringing new ideas to the team, and building out engaging experiences.  We’re looking for a resourceful team member with a wealth of experience and a willingness to learn quickly in a fast-paced environment. This person will be responsible for UX writing and maintenance of Zoom’s terminology dictionary. It is critical that this person is a team player and comfortable working cross-functionally to deliver results. 


- Participate in and give constructive feedback in early Product grooming and UX design sessions, then drive the writing process through iteration, stakeholder/partner approval, and handoff to localization

- Build partnerships with the design, brand, and product teams to develop effective and engaging copy for all Online interfaces

- Be able to juggle multiple content experiences across desktop and mobile and across timezones, making organization a key factor

- Write clear, concise, and compelling copy for the user experience.

- Maintain terminology consistency across the board and our internal documentation for standards

- Social skills are vital, as you will routinely collaborate with engineers, designers, and product owners representing a wide variety of locations and cultural backgrounds


- Four-year related degree and 3+ years experience in copywriting and user experience

- 3+ years experience in UX Writing with a strong preference for experience in eCommerce or marketplace products that target consumers or SMBs

- Fluent with visual design tools e.g. Figma, Axure, LucidChart, Balsamiq

- Take a data-driven approach to UI/UX design and know how to use data to inform copy and A/B testing

- Are extremely collaborative and like working with cross-functional teams

- Have the ability to thrive in a fast-paced work environment. Must be a team player who is willing to roll up their sleeves and get the job done. Must be passionate, independent, and have strong organizational skills.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 


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