The Head of GTM Applications (Sales, Marketing, Customer Support)

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

The Head of Go to Market (GTM) Application is a Sr. IT leadership position reporting into the CIO. We are seeking a seasoned leader to drive vision, strategy and implementation for a large IT portfolio supporting automation needs of Marketing, Sales, Partner, Customer Support and Learning management functions of company. Partnering with executive business leaders cross functionally, you will build future ready solutions that power the growth, productivity, and experience of our customers, partners, and internal colleagues. 

To be a strong fit for this role, you would have strong experience in executive stakeholder management, people leadership, relevant domain expertise, large portfolio management and the ability to influence senior leaders. You thrive in a fast-paced, hyper-growth environment. Those who are willing to roll up their sleeves and dive in to help make a long-term impact will be a strong cultural fit at Zoom. Our culture will empower you to make effective decisions, work collaboratively, and take accountability for providing world class services to customers and our internal stakeholders.  In this role, you will lead a global team of Engineering leaders, Product Managers, Application Engineers and domain architects. 

Job Responsibilities:

• Create the vision and strategy for our enterprise systems including CRM, Marketing, CS and Learning platforms

• Partner with business and operations leaders to redesign, evolve and automate business processes for scale. Provide thought leadership relating industry best practices for the GTM domains. 

• Translate business priorities into IT applications roadmap and make investment recommendations. 

• Manage and host IT steering committee with business stakeholders for cross-functional initiatives, engagement, prioritization and resource allocation.

• Mentor and develop a high performing global team, setting clear goals & objectives and measuring performance against goals.

• Manage a variety of best-in-breed cloud vendors and service providers to maximize the value of the investments. 

• Ensure information and automation services are delivered with highest security and compliance standards.

Qualifications:

• Engineering / CS / MIS Degree (Bachelor’s; graduate degree a plus) and 15+ years of relevant industry experience.

• 10+ years of SaaS business applications experience including robust hands-on experience in Marketing, CRM (Salesforce), ServiceNow and CPQ and Enterprise Architecture.

• Extensive experience and proven track record in the development and support of enterprise application systems and services.

• Experience developing, coaching and mentoring a team; strong in hiring, team building and organizational development

• Demonstrates integrity, good judgment, and ability to act as a trusted advisor with the most senior levels in an organization with the ability to represent the organization.

• Experience managing the compliance requirements and programs required to protect sensitive data, this includes SOX, GDPR, CCPA, BCP/DR etc.

• Entrepreneurial mindset and results driven. Thrives in a fast-paced start-up environment.

• Experience in presenting systems/IT concepts to senior business executives, ability to communicate with passion, and ability to articulate with business context.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Colorado Salary Range or On Target Earnings:

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In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value.  Information about Zoom’s benefits is here.  Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.  We also have a location based compensation structure; there may be a different range for candidates in other locations.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

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