Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Roles & Responsibilities
The Technical Sales Architect role at Zoom plays a very important role in building the foundation of delivery of our technical solutions. We are looking for an architect with deep knowledge of the API/SDK and software development operations/lifecycle to help our solution engineers, sales associates and customers understand what makes the Zoom Communication platform run underneath the hood.
TSAs are responsible for increasing the technical relevance of our solutions engineering community by creating technical white papers and validated infrastructure designs, building lab guides, competitive tear downs and release documentation.
TSAs will work with a cross-functional team to ensure that the products that we bring to market are successful in a wide variety of customer engagements. TSAs will collaborate with key partners such as development, product leadership, sales leadership, engineering senior technical and business executives to drive the architecture strategy by owning the technical direction of our platform and help prioritize development efforts. TSAs will lead a team to define, develop, maintain, and communicate the technology and platform strategy to all levels. The TSA team will serve as subject matter experts for our sales teams and our customers.
The ideal candidate will be self-driven and have a background in collaboration technologies including telephony, messaging, video, and meetings, and be conversant in APIs and SDKs. Knowledge of Zoom communication platform (Chat, Meetings, Rooms, Video, Phone, Marketplace/API) and/or competitive equivalent is required. Knowledge of Microsoft and application based competition (Microsoft, RingCentral, 8x8, Cisco, Avaya, Pexip, etc) and expert level collaboration certifications such as CCIE are desirable.
As a Technical Sales Architect you will:
Partner with product managers, product marketing, and developer relations across platform teams
Enable Solutions Engineers with repeatable demo applications aligned to customer use cases
Create and host trainings with our Solution Engineering community
Build integration labs and provide interoperability recommendations
Build and lead internal teams to drive cross organisational projects
Collect customer and field feedback
Create and maintain design and integration guides, troubleshooting guides, evaluation guides, application notes, technical white papers, presentations, videos and demonstrations for our solutions and products.
Support sales efforts, some travel required
Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities.
5+ years experience in software or collaboration pre-sales
Strong understanding of software architecture and API design
Experience with Zoom REST APIs and/or Zoom SDKs
Experience with frameworks such as jQuery, GraphQL, AngularJS, Vue, or React
Extensive knowledge of Linux based systems
Proficiency in one or more programming languages, experience with Node JS preferred
Strong business acumen and executive presence
Extensive customer and field experience
Exceptional presentation skills and written/oral communication skills
Create, present and document technical solutions
End-to-end IT systems knowledge
Ability to apply IT Systems knowledge to customer solution design
Formulate and communicate a technical solution / vision
Understand Zoom partner and ecosystem partners, products and applications
Mentor developing team members
Act as a leader when the situation warrants
Be flexible and able to function in a high growth environment
Ability to work with all teams across the company
Project management skills
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at email@example.com.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.
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Fraudulent Employment Offers
Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.
Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from an “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday. If you have already completed an application, you can access it here.
Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact firstname.lastname@example.org.
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