Technical Project Manager - Zoom Phone (Bilingual in Japanese and English)

Customer Services

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Technical Project Manager - Zoom Phone (Bilingual in Japanese and English)

  • R8782
  • Tokyo, Japan
  • Chiyoda-ku, Tokyo, Japan
  • Singapore
  • Customer Services
  • Full time

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Zoom is seeking a Technical Project Manager for the Professional Services Organization based either in Japan or Singapore. The Technical Project Manager will be driving Zoom Phone implementations from pre-sales to successful implementation.

You will report to our Manager of Professional Services based in the US.

Responsibilities:

  • Participate in Zoom Phone deployment projects by gathering requirements and designing and deploying solutions

  • Determine the impact of known and anticipated business needs by reviewing system configurations in use

  • Research, evaluate, design, and propose solutions to meet business needs in accordance with best practices

  • Work closely with the customer, account team, other team members

  • Project manage multiple migrations from other voice solutions to the Zoom Phone solution in parallel 

  • Exchange information, verbally and in writing, clearly, accurately, reliably, and timely

Requirements:

  • Must speak Japanese and English fluently

  • Requires a Bachelors degree in CS, MIS or its equivalent and at least  7+ years of experience designing and implementing VoIP solutions.  UCaaS/Cloud Voice experience preferred

  • Strong experience with VoIP project management best practices, processes, and procedures for deployment and support

  • Experience with VoIP migrations and deployments.  Experience with migrations to Cloud Voice/UCaaS preferred

  • Experience in designing and deploying IVRs, queues, and various IP Telephony systems features and functions.

  • Strong background and knowledge of other Cloud and Premise UC/Voice Solutions (Cisco CUCM, Ring Central, 8x8, Avaya, Mitel, Vonage, etc..)

  • Networking Experience and a good understanding of network requirements for a VoIP deployment (CCNA or equivalent preferred)

  • Ability to interface with multiple customers on a daily basis

  • Experience managing multiple technical projects simultaneously to deliver on time and on budget

  • Experience developing and delivering live training to end-users

  • Management knowledge of the service delivery business specifically from the financial tracking perspective

  • Ability to interface across multiple teams e.g. Engineering, Product Management, Support, Finance, etc.

  • Ability to Travel

  • Experience developing and producing customer-facing and sales-facing documentation is a plus

Other Areas of Interest:

  • Experience integrating other UC and Collaboration products and solutions (Contact Center, CRM, etc.)

  • Knowledge of SBC and Carrier SIP Trunks

  • Voice or Collaboration Certifications

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Explore Zoom:

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Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 

 

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