T&S, Counter-Fraud Analyst

Legal

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T&S, Counter-Fraud Analyst

  • R9306
  • Remote, United States
  • Legal
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Zoom is in search of a Counter-Fraud Analyst to be part of its Counter-Fraud team, which is part of the Investigations and Risk Management Team (IRM), Trust & Safety. T&S handles fraud, complaints of abuse on the platform (such as meeting disruptions), responds to law enforcement requests from around the globe, carries out part of Zoom’s export control program, and is building Zoom’s arsenal of tools to combat abuse both before and after it happens.

The Counter-Fraud team is the part of the T&S family that focuses on fraud and other related forms of financial abuse.  We find, understand and put a stop to new or elaborate kinds of fraudulent activity on the Zoom platform by conducting in-depth investigations and analytics. The Counter-Fraud  team is creative and collaborative. We work closely with anyone and any team at Zoom who has identified potential fraud-related abuse, including Global Payments, Billing, Sales, Product, Support Legal, and Communications.  We have dedicated engineering and data science resources and access to any internal tool we need to carry out our mission.  We also work with external partners, for example when a particular kind of abuse involves other tech platforms. We are committed to ensuring transparency, consistency, and adhering to compliance regulations.

Counter-Fraud is embedded within Zoom’s energetic and dynamic T&S team. T&S is committed to delivering happiness to customers while creating a culture of trust, safety, and respect. Zoom takes the privacy and security of our customers and their data seriously. We maintain a steadfast commitment to promoting the free and open exchange of ideas. The T&S team challenge includes carefully balancing the privacy of Zoom customers and users against the important security interests of our world.  

To that end, we’re seeking an Analyst who can hit the ground running in the Counter-Fraud team and help expand its scope and impact, both internally and public-facing.

 

Responsibilities:

  • Develop a deep understanding of platform usage to identify fraudulent activity.

  • Design and implement processes to address fraud-related concerns for the platform. 

  • Perform investigations of irregular trends and behavior patterns associated with fraudulent or suspicious activity.

  • Work cross-functionally throughout the organization (e-Commerce, Engineering, Data Science, Finance, Support, Global Payments, etc.) to help build a best-in-class payment & fraud operational program.

  • Assist in the development of ad-hoc analysis, reports, presentations, and special projects for Senior Management. 

  • Review content that may be confidential, sensitive, or controversial in nature.

  • Assist in verifying compliance with Zoom’s Terms of Service and Community Standards.

  • Stay familiar with all of Zoom’s products, offerings, and integrations.

Requirements: 

  • Bachelor’s degree and a minimum of 2 years of counter-fraud or fraud and financial crime investigations-related experience; or equivalent work experience, including hands-on fraud and financial crime investigation experience.

  • Must have the ability to operate independently when required and be highly self-motivated.

  • Demonstrated effective time management and organizational skills.

  • Excellent analytical and problem-solving skills, including the ability to interpret structured data, develop recommendations and analysis to identify emerging fraud-related trends and behaviors.

  • Must have the ability to make sense of complex, high-quality, and sometimes contradictory information to effectively solve problems.

  • Strong process/program management and prioritization skills.

  • Must have a learning mindset with the ability to experiment when tackling new problems using both successes and failure as learning fodder

  • Strong verbal and written communication skills.

  • Detail-oriented and has an inquisitive nature which helps with troubleshooting.

  • Ability to work with cross-functional partners to develop processes and procedures.

  • Flexible to work in a constantly changing environment.

  • Discretion when working with sensitive topics or material.

  • Schedule may vary depending on operational needs, and may include occasional nights and weekends.

Preferred

  • Experience in data query and analysis skills (MySQL, Tableau, Splunk, etc.). 

  • Experience working with payment processing, authentication, anti-fraud systems and tools or vendors.

  • Experience working with billing platforms like Zuora and payment providers like Stripe, Adyen, PayPal, Cybersource, etc.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Explore Zoom:

#LI-Remote

Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 

 

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