Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Zoom is an award-winning workplace. We have been recognized by Comparably as #1 CEO, Company Happiness, Benefits, Compensation, Diversity, and more! Not to mention we’ve been awarded by Glassdoor as the 2nd Best US workplace & Best Large Company US CEO in 2018, Wealthfront, and Business Insider. Our culture focuses on delivering happiness, our commitment to transparency, and the tangible benefits we provide our employees and our customers.
The Zoom Information Technology team is looking for a key member to join our growing IT team. This position will be dynamic and challenging and we are looking for the right individual that can think on their feet and really embrace new challenges as they come along.
The System Administrator will be responsible for the architectural development and deployment of Zoom's overall IT systems including project administration. You will plan projects, troubleshoot issues, and integrate a variety of different systems to create solutions to improve security and end user experience. Schedules, installs, and tests system software upgrades. Configures software and resolves moderately difficult technical problems. Monitors and maintains software licensing and maintenance agreements. Gaining exposure to some of the complex tasks within the job function. Occasionally directs or provides hands-on support to other IT team members resolving moderately difficult technical problems or other aspects of their work.
Manage and support the integrity and the security of company devices and SaaS applications used by end users
Drives projects from inception to completion of a more complex nature in a technical role
Finds creative solutions that work within Zoom’s cloud environment
Focused troubleshooting and resolving end user problems and knowledge of service-now system
Manages a large number of concurrent projects as needed
Provides support to IT team members to resolve moderately difficult problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)
Provides technical support to our local and remote employees and handles any escalations
7+ years of relevant cloud [SaaS] or on-premises system administration experience with Windows and Mac devices
Extensive knowledge of MDM (Workspace One, JAMF or Intune)
Experience with Administration Google Workspace.
Extensive knowledge of iOS, Android, macOS, and Windows
Experience with Data Loss Prevention (DLP) tools.
Experience with Privilege Access Management (PAM) tools.
Experience scripting with Python, or PowerShell or Bash
Experience using cloud identity and access management tools, preferably Okta
Experience in Patching and Vulnerability mitigation
Experience with API calls
Strong familiarity with AWS (Workspace’s, VPC, basic Networking)
Experience in Virtualization (Server and Desktop)
Bachelor’s degree required and other related training certifications preferred
Familiarity with Zoom video conferencing industry and applications processes is a plus
Attention to detail, time management of moderately complex tasks and strong customer focus
Possess a professional attitude and work ethic in addition to being well organized and efficient
Ability to deal with unforeseen situations and come up with logical solutions to these problems
Working Hours - United States
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at email@example.com.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.
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Fraudulent Employment Offers
Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.
Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.
Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact firstname.lastname@example.org.
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