Sr. Solutions Architect

Engineering (EN)

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Sr. Solutions Architect

  • Remote, Colorado, United States
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Zoom’s Business Services team is looking for a Sr. Solutions Architect who will support our fast growing Sales team. This position will partner with Zoom’s Sales, Customer Success and Professional Services teams to drive innovation in our Demand to Quote business, so that our teams can focus on what they do best - selling! This position requires a highly experienced, driven self-starter with a ‘can do’ attitude who will take full ownership and accountability of solution designs for new initiatives.

Responsibilities:

  • Partner with business teams to understand the root cause of their needs and develop scalable solutions

  • Organize and lead technical design sessions and prepare solution architecture, technical design, proof-of-concept

  • Collaborate with our Salesforce and other technology teams (Zuora, Data Science and Engineering, in-house systems) to obtain buy-in and deliver complex system solutions

  • Develop strong relationships with business teams, acting as a subject matter expert and trusted advisor

  • Research and present new technologies and software products

  • Host presentations and trainings to professional peers

About You:

  • Bachelor's degree in Computer Science, Management of Information Systems, or equivalent

  • 8+ years at Architect level in the design and implementation of CRM / PRM platforms 

  • Minimum of 3 years of experience on CRM platform (preference to SFDC), architecting solutions in the Demand to Quote space (i.e. Deal Registration, Leads, Opportunities and Forecasting) with a deep understanding of best practices, design patterns, and limitations

  • Expert in creating concise, but thorough solution design documents containing business process models, swimlane and sequence diagrams, process flows, UML, wireframes

  • Knowledge of Zuora, Netsuite, Mulesoft, Data Warehouse platforms, BI and other enterprise business systems is a plus

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Explore Zoom:

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Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from an “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday. If you have already completed an application, you can access it here. 

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 

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