Sr Product Manager-Quote-to-Cash

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

We are seeking a Sr Product Manager / Owner in the Quote-to-Cash & Finance system team, who wants to be part of a modern, progressive Business Systems team to help Zoom's larger commitment to providing happiness to both internal and external customers and partners. As a Product Manager, you will provide functional/technical leadership for the SaaS business enablement, especially in the areas of Deal Guidance & Scoring business processes needs to sell state-of-the-art Zoom Collaboration Solutions to our customers.  This job will require a thorough understanding of the SaaS/Subscription commerce all the way from Lead to Opportunity with a deep expertise in Partner/reseller 1T/2T entablements, SaaS OEM based integrations, App Marketplaces etc. In this role you will be partnering with Business stakeholders, other business systems analysts and engineering leads to simplify, design and automate end to end commerce capabilities with best of breed technology solutions. This is a highly visible and critical role, reporting to the Head of Business Apps -QTC/Finance, offering the chance to be a change agent lead for the digitization of deal desk and deal guidance capabilities transformation.

If you are excited about the potential of leading Zoom's continued evolution into an agile, nimble, customer-obsessed enterprise applications organization, then this role is for you!

About the Role

Collaborate and establish strong partnerships with business stakeholders and SME leads in Lead to Opportunity and Channel partners teams to convert business requirements to a scalable solutions architecture and designs

• Partner with multiple technology teams (eCommerce, Salesforce, Oracle, Zuora, Snowflake Engineering, Cloud-Native tech in-house systems) to define customer experience, functional & technical requirements, functional & technical design, data integration flows and engineering executions to deliver a scalable solution

• Establish detailed functional and technical designs well-documented and communicate status, risks and issues to both technology and business leadership

• Drive and Lead the digitization of Deal Guidance and Scoring Business process,  Deals Desk capabilities, Deals discount threshold management, Margin protection, Approval workflows etc.

• Design and Build deep learning modules /Statistical analysis for recommended Deals pricing based on customer history and transaction history

• Key KPI measures for Pricing and Margin protection

• Integrated capabilities with Quoting lifecycle

• Present functional and technical Architecture deliverables such as Ecosystem and Integration diagrams, Object and Data models, Business Process Flows, Micro-Service designs and User experience Mock-ups

• Design and guide data analysis, conversion and migration, interfaces, and executive reporting abilities via SaaS KPI measures.

About You

• 8+ years of Commerce and SaaS business applications experience including robust functional and technical experience in Subscription commerce, Lead to Cash and related systems.

• Engineering / CS / MIS Degree (Bachelor’s; graduate degree a plus) and relevant industry experience.

• Experience in presenting systems/IT concepts to senior business and IT stakeholders, ability to communicate with passion, and ability to articulate with business context.

• Highly positive and collaborative individual that excels at developing working relationships, building consensus, and fostering trust and collaboration at all levels with a love for and ability to multitask and deal with ambiguity

• Deep functional and technical experience in the SFDC, Oracle, Zuora platform, technology and integrations including workflows, data query, APIs is mandatory.

• Technology experience or knowledge of REST based micro-services, Java/JavaScript, Elastic Auto scale PaaS infrastructures based on AWS, Deep learning algorithms is a plus

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Explore Zoom:

• Hear from our leadership team

• Browse Awards and Employee Reviews on Comparably

• Visit our Blog

• Zoom with us!

• Find us on social at the links below and on Instagram

• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site.