Sr Privacy Program Manager



Sr Privacy Program Manager

  • R8819
  • Remote, United States
  • Security
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Zoom’s Privacy Compliance Team is responsible for the management and development of Zoom's privacy compliance program, ensuring compliance with U.S. and international privacy regulations, and evaluating the privacy practices of our suppliers and partners. 


As a Sr. Privacy Program Manager, you will report directly and provide support to the Associate General Counsel, Privacy in carrying out all of the day-to-day operational responsibilities for program implementation and maintenance related to Zoom's privacy programs.  You are a self-starter, strategic thinker, extremely organized, great communicator, and enjoys collaborating in a dynamic, fast-paced environment with a globally distributed team. You could have the potential to manage other teammates depending upon prior experience.



  • Define and document program requirements, set priorities, and establish scope, including defining the program roadmap and long-term strategy

  • Manage privacy team priorities, goals, timelines, as well as privacy team projects, assignments and initiatives, including annual privacy initiatives, privacy audits, and privacy certifications

  • Manage and maintain privacy team structure and responsibility matrix, including privacy escalations, as well as privacy team budgeting and staffing 

  • Define and track key metrics and quality and performance indicators and drive cross functional execution of program deliverables

  • Manage cross functional dependencies, escalations, risks, and changes effectively by optimizing scope, schedule, and resources accordingly

  • Perform privacy team support activities to develop, implement and administer data privacy and compliance programs

  • Support, coordinate, and execute strategic privacy projects across company and Zoom products 

  • Work closely with legal to define internal policies and guidance for privacy and data governance practices

  • Document and manage privacy policies, procedures, and guidelines

  • Track and manage regulatory requirements to comply with privacy laws, such as CCPA/CPRA, GDPR, etc. and registration obligations for new market entry

  • Develop and manage communication plans to effectively and proactively communicate program status, issues, and risks to stakeholders

  • Manage relationships both internal and external to the privacy team, including privacy industry groups

  • Assist with enterprise privacy training and support documentation

  • Assist with vendor review program to ensure compliance with the company’s privacy policies


  • 8+ years of privacy experience with a sound understanding of privacy laws & regulations and privacy/security compliance frameworks (GDPR, CCPA, SOC2, NIST, ISO)

  • Strong technical background, with experience leading privacy initiatives across compliance, product, and engineering teams

  • Significant experience implementing cookie compliance, PIA/DPIA, and DSAR response programs

  • Experience building and driving product and program roadmaps for security, privacy, or compliance

  • Practical experience driving change across compliance and privacy within a technology firm

  • Passion for technology and the drive to use tech to protect consumers

  • Must be detail-oriented, organized, ethical, responsible, & self-motivated

  • ​Strong written and verbal communication skills with the ability to present to leadership

  • Hold one or more privacy/security certifications (e.g., CIPT, CIPP, CDPSE, CISSP, CIPM)


We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

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